33
NPS
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Brand Page
UCP
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About UCP's Brand
UCP is an experienced and fully integrated land developer and homebuilder.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
UCP NPS
UCP's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether UCP's customers would recommend using the product based on a scale of -100 to 100.
UCP Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
UCP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
Nov 2023 33 | Nov 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UCP Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of UCP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UCP Product Quality
3.7/5
UCP has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock UCP's overall Product Quality score rated by its users and customers.
UCP Product Information
UCP’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Real Estate
Construction
UCP Pricing
UCP ROI & Value For Money
5/5
UCP has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock UCP's overall ROI score rated by its users and customers.
UCP Customer Satisfaction (CSAT)
UCP Customer Satisfaction (CSAT) Score
66 / 100
UCP has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UCP Customer Service
5/5
UCP has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock UCP's overall Customer Service score rated by its users and customers.
About UCP's Customer Service
Address
99 Almaden Blvd, Suite 400, San Jose, CA 95113
Website
http://www.unioncommunityllc.com/
Phone Number
408-207-9499
UCP as an Employer
4.2/5
UCP has a 4.2/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
UCP scored a 33 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of UCP would recommend the brand to a friend. ENPS measures how likely UCP employees would recommend working at UCP to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
