55
NPS
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Brand Page
Ucsd
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About Ucsd's Brand
UCSD is a public research university in??California.
Brand at a Glance
76%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
Ucsd NPS
Ucsd's Net Promoter Score (NPS) is a 55 with 73% Promoters, 9% Passives, and 18% Detractors. Net Promoter Score tracks whether Ucsd's customers would recommend using the product based on a scale of -100 to 100.
Ucsd Overall NPS
| 73% | Promoters |
|---|---|
| 9% | Passives |
| 18% | Detractors |
Ucsd NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 50 | Dec 2021 | 50 |
Feb 2022 60 | Feb 2022 | 60 |
Apr 2022 43 | Apr 2022 | 43 |
Aug 2022 50 | Aug 2022 | 50 |
Nov 2022 55 | Nov 2022 | 55 |
Sep 2023 60 | Sep 2023 | 60 |
May 2024 54 | May 2024 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ucsd Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Ucsd users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ucsd Product Quality
4.1/5
Ucsd has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Ucsd's overall Product Quality score rated by its users and customers.
Ucsd Product Information
Ucsd’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- ucsd.edu
- Company Size
- 1,001-5,000 Employees
Industry
Education
Ucsd Pricing
Ucsd ROI & Value For Money
4/5
Ucsd has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Ucsd Customer Satisfaction (CSAT)
Ucsd Customer Satisfaction (CSAT) Score
78 / 100
Ucsd has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ucsd Customer Service
4.2/5
Ucsd has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Ucsd's Customer Service
Address
La Jolla, CA United States of America
Website
ucsd.edu
Ucsd as an Employer
4.1/5
Ucsd has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Ucsd scored a 55 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Ucsd would recommend the brand to a friend. ENPS measures how likely Ucsd employees would recommend working at Ucsd to a friend.
Net Promoter Score
55
NPS Score
| 73% | Promoters |
|---|---|
| 9% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 45% | Promoters |
|---|---|
| 26% | Passive |
| 29% | Detractors |
