0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
UCSF Medical Center
Marketing or Exec? Claim Your Free Account
About UCSF Medical Center's Brand
UCSF Medical Center offers healthcare services in the areas of cancer, heart disorders, neurological disorders, organ transplants, and more.
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3/5
Customer Service
UCSF Medical Center NPS
UCSF Medical Center's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether UCSF Medical Center's customers would recommend using the product based on a scale of -100 to 100.
UCSF Medical Center Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
UCSF Medical Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 -100 | Sep 2020 | -100 |
Dec 2020 0 | Dec 2020 | 0 |
Jul 2021 -33 | Jul 2021 | -33 |
Dec 2021 -50 | Dec 2021 | -50 |
Jan 2022 -20 | Jan 2022 | -20 |
Jan 2023 -17 | Jan 2023 | -17 |
Nov 2024 -1 | Nov 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UCSF Medical Center Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of UCSF Medical Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UCSF Medical Center Product Quality
3.5/5
UCSF Medical Center has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UCSF Medical Center's overall Product Quality score rated by its users and customers.
UCSF Medical Center Product Information
UCSF Medical Center’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.ucsfhealth.org
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Healthcare
UCSF Medical Center Pricing
UCSF Medical Center ROI & Value For Money
3.8/5
UCSF Medical Center has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock UCSF Medical Center's overall ROI score rated by its users and customers.
UCSF Medical Center Customer Satisfaction (CSAT)
UCSF Medical Center Customer Satisfaction (CSAT) Score
50 / 100
UCSF Medical Center has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UCSF Medical Center Customer Service
3/5
UCSF Medical Center has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock UCSF Medical Center's overall Customer Service score rated by its users and customers.
About UCSF Medical Center's Customer Service
Website
https://www.ucsfhealth.org
UCSF Medical Center as an Employer
3.8/5
UCSF Medical Center has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
UCSF Medical Center scored a 0 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of UCSF Medical Center would recommend the brand to a friend. ENPS measures how likely UCSF Medical Center employees would recommend working at UCSF Medical Center to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 37% | Promoters |
|---|---|
| 30% | Passive |
| 33% | Detractors |
