-17
NPS
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Udaan
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About Udaan's Brand
Provider of a business-to-business online marketplace designed to make online trading simple, safe and convenient. The company's online marketplace through its digital platform helps to connect manufacturers, wholesalers, retailers and traders and has two categories, namely, mobile accessories and fashion products, enabling customers to shop online in a hassle free way at a convenient prices.
Brand at a Glance
76%
Customer Loyalty
2.7/5
Product Quality
3.2/5
Pricing
3/5
Customer Service
Udaan NPS
Udaan's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Udaan's customers would recommend using the product based on a scale of -100 to 100.
Udaan Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Udaan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 50 | Jun 2022 | 50 |
Dec 2022 17 | Dec 2022 | 17 |
Jan 2023 -1 | Jan 2023 | -1 |
Apr 2023 -13 | Apr 2023 | -13 |
Sep 2023 -22 | Sep 2023 | -22 |
Nov 2023 -30 | Nov 2023 | -30 |
Aug 2024 -17 | Aug 2024 | -17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Udaan Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Udaan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Udaan Product Quality
2.7/5
Udaan has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Udaan Product Information
Udaan’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.Udaan.com
- Company Size
- 11-50 Employees
Udaan Pricing
Udaan ROI & Value For Money
3.2/5
Udaan has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Udaan Customer Satisfaction (CSAT)
Udaan Customer Satisfaction (CSAT) Score
50 / 100
Udaan has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Udaan Customer Service
3/5
Udaan has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Udaan's Customer Service
Address
, Bangalore, India
Website
www.Udaan.com
Udaan as an Employer
Consumer vs. Employees
Udaan scored a -17 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Udaan would recommend the brand to a friend. ENPS measures how likely Udaan employees would recommend working at Udaan to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
