100
NPS
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Brand Page
UEFA
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About UEFA's Brand
UEFA is the administrative body for association football in Europe and part of Asia.
Brand at a Glance
100%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
UEFA NPS
UEFA's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether UEFA's customers would recommend using the product based on a scale of -100 to 100.
UEFA Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
UEFA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 100 | Nov 2024 | 100 |
Dec 2024 100 | Dec 2024 | 100 |
Mar 2025 100 | Mar 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UEFA Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of UEFA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UEFA Product Quality
3.3/5
UEFA has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock UEFA's overall Product Quality score rated by its users and customers.
UEFA Product Information
UEFA’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://uefa.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Sports & Entertainment
UEFA Pricing
UEFA ROI & Value For Money
3.7/5
UEFA has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock UEFA's overall ROI score rated by its users and customers.
UEFA Customer Satisfaction (CSAT)
UEFA Customer Satisfaction (CSAT) Score
67 / 100
UEFA has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UEFA Customer Service
3.7/5
UEFA has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock UEFA's overall Customer Service score rated by its users and customers.
About UEFA's Customer Service
Address
Route de Genève 46, Case postale, CH-1260 Switzerland
Website
http://uefa.com/
Consumer vs. Employees
UEFA scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of UEFA would recommend the brand to a friend. ENPS measures how likely UEFA employees would recommend working at UEFA to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
