-29
NPS
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UFC Gym
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About UFC Gym's Brand
Brand at a Glance
75%
Customer Loyalty
2.3/5
Product Quality
2.4/5
Pricing
2.2/5
Customer Service
UFC Gym NPS
UFC Gym's Net Promoter Score (NPS) is a -29 with 27% Promoters, 17% Passives, and 56% Detractors. Net Promoter Score tracks whether UFC Gym's customers would recommend using the product based on a scale of -100 to 100.
UFC Gym Overall NPS
| 27% | Promoters |
|---|---|
| 17% | Passives |
| 56% | Detractors |
UFC Gym NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -50 | Apr 2023 | -50 |
May 2023 -40 | May 2023 | -40 |
Aug 2023 -37 | Aug 2023 | -37 |
Sep 2023 -22 | Sep 2023 | -22 |
Jan 2024 -10 | Jan 2024 | -10 |
Mar 2024 -18 | Mar 2024 | -18 |
Apr 2024 -17 | Apr 2024 | -17 |
Jul 2024 -22 | Jul 2024 | -22 |
Aug 2024 -13 | Aug 2024 | -13 |
Sep 2024 -19 | Sep 2024 | -19 |
Jan 2025 -24 | Jan 2025 | -24 |
Jul 2025 -29 | Jul 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UFC Gym NPS by Gender
Female customers rated UFC Gym's NPS 33 points higher than Male customers.
Male
-67
UFC Gym's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
-34
UFC Gym's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
UFC Gym Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of UFC Gym users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UFC Gym Customer Loyalty Score by Gender
UFC Gym's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
UFC Gym Product Quality
2.3/5
UFC Gym has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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UFC Gym Product Information
UFC Gym’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- https://ufcgym.com/
- Company Size
- 1,001-5,000 Employees
Quick Insights into UFC Gym Product Quality
UFC Gym's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked UFC Gym Product Quality the Highest
Ranked UFC Gym Product Quality the Lowest
UFC Gym Product Quality Score by Gender
UFC Gym's Product Quality score was rated 2 by both Female and Male customers on Comparably.
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Male
2/5
Female
2/5
UFC Gym Pricing
UFC Gym ROI & Value For Money
2.4/5
UFC Gym has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Quick Insights into UFC Gym ROI
UFC Gym's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked UFC Gym ROI the Highest
Ranked UFC Gym ROI the Lowest
UFC Gym ROI Score by Gender
Male customers rated UFC Gym's ROI score 0.3 stars higher than Female customers.
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Male
2.3/5
Female
2/5
UFC Gym Customer Satisfaction (CSAT)
UFC Gym Customer Satisfaction (CSAT) Score
26 / 100
UFC Gym has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
20%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UFC Gym Customer Satisfaction
UFC Gym's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked UFC Gym Customer Satisfaction the Highest
Ranked UFC Gym Customer Satisfaction the Lowest
UFC Gym Customer Satisfaction Score by Gender
Male customers rated UFC Gym's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UFC Gym.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
UFC Gym Customer Service
2.2/5
UFC Gym has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About UFC Gym's Customer Service
Website
https://ufcgym.com/
Quick Insights into UFC Gym Customer Service
UFC Gym's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked UFC Gym's Customer Service score.
Ranked UFC Gym Customer Service the Highest
Ranked UFC Gym Customer Service the Lowest
UFC Gym Customer Service Score by Gender
Male customers rated UFC Gym's Customer Service score 0.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UFC Gym.
Male
2.3/5
Female
2/5
UFC Gym as an Employer
2.5/5
UFC Gym has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
UFC Gym scored a -29 for Net Promoter Score and a -72 for Employee Net Promoter Score. NPS gauges how likely a customer of UFC Gym would recommend the brand to a friend. ENPS measures how likely UFC Gym employees would recommend working at UFC Gym to a friend.
Net Promoter Score
-29
NPS Score
| 27% | Promoters |
|---|---|
| 17% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-72
eNPS Score
| 14% | Promoters |
|---|---|
| 0% | Passive |
| 86% | Detractors |
