29
NPS
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Ufone
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About Ufone's Brand
Ufone has always been proud of its quality network, that offers customers with clear voice and instant connectivity.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Ufone NPS
Ufone's Net Promoter Score (NPS) is a 29 with 43% Promoters, 43% Passives, and 14% Detractors. Net Promoter Score tracks whether Ufone's customers would recommend using the product based on a scale of -100 to 100.
Ufone Overall NPS
| 43% | Promoters |
|---|---|
| 43% | Passives |
| 14% | Detractors |
Ufone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Jul 2023 25 | Jul 2023 | 25 |
Oct 2023 40 | Oct 2023 | 40 |
Nov 2023 17 | Nov 2023 | 17 |
Mar 2024 27 | Mar 2024 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ufone Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ufone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ufone Product Quality
3.5/5
Ufone has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ufone's overall Product Quality score rated by its users and customers.
Ufone Product Information
Ufone’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.ufone.com/
- Company Size
- 5,001-10,000 Employees
Ufone Pricing
Ufone ROI & Value For Money
3.7/5
Ufone has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Ufone Customer Satisfaction (CSAT)
Ufone Customer Satisfaction (CSAT) Score
100 / 100
Ufone has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ufone Customer Service
3.9/5
Ufone has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Ufone's overall Customer Service score rated by its users and customers.
About Ufone's Customer Service
Website
http://www.ufone.com/
Phone Number
+92 331 1333100
Ufone as an Employer
Consumer vs. Employees
Ufone scored a 29 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Ufone would recommend the brand to a friend. ENPS measures how likely Ufone employees would recommend working at Ufone to a friend.
Net Promoter Score
29
NPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
