100
NPS
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UFP Technologies
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About UFP Technologies' Brand
UFP Technologies is a producer of innovative custom-engineered components, products, and specialty packaging.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
UFP Technologies NPS
UFP Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether UFP Technologies's customers would recommend using the product based on a scale of -100 to 100.
UFP Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
UFP Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 100 | Jul 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UFP Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of UFP Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UFP Technologies Product Quality
5/5
UFP Technologies has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock UFP Technologies' overall Product Quality score rated by its users and customers.
UFP Technologies Product Information
UFP Technologies’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ufpt.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
UFP Technologies Pricing
UFP Technologies ROI & Value For Money
4.5/5
UFP Technologies has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UFP Technologies' overall ROI score rated by its users and customers.
UFP Technologies Customer Satisfaction (CSAT)
UFP Technologies Customer Satisfaction (CSAT) Score
100 / 100
UFP Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UFP Technologies Customer Service
4.5/5
UFP Technologies has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UFP Technologies' overall Customer Service score rated by its users and customers.
About UFP Technologies's Customer Service
Address
100 Hale Street, Newburyport, MA
Website
http://www.ufpt.com/
Phone Number
1(800) 372-3172
UFP Technologies as an Employer
4.2/5
UFP Technologies has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
UFP Technologies scored a 100 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of UFP Technologies would recommend the brand to a friend. ENPS measures how likely UFP Technologies employees would recommend working at UFP Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
