-100
NPS
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UGE
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About UGE's Brand
UGE is a commercial solar energy company in the USA, Canada, and Philippines helping businesses to save money by transitioning to solar energy.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
UGE NPS
UGE's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether UGE's customers would recommend using the product based on a scale of -100 to 100.
UGE Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
UGE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UGE Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of UGE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UGE Product Quality
1.5/5
UGE has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UGE's overall Product Quality score rated by its users and customers.
UGE Product Information
UGE’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.ugei.com
- Company Size
- 11-50 Employees
Industry
Renewables and Environment
UGE Pricing
UGE ROI & Value For Money
1.5/5
UGE has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UGE's overall ROI score rated by its users and customers.
UGE Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UGE Customer Service
1.5/5
UGE has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UGE's overall Customer Service score rated by its users and customers.
About UGE's Customer Service
Address
330 W 38th St., Suite 1103, New York City, NY 10018
Website
http://www.ugei.com
Phone Number
1 (917) 720-5685
UGE as an Employer
2.9/5
UGE has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
UGE scored a -100 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of UGE would recommend the brand to a friend. ENPS measures how likely UGE employees would recommend working at UGE to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 24% | Promoters |
|---|---|
| 38% | Passive |
| 38% | Detractors |
