-11
NPS
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UGI Corporation
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About UGI Corporation's Brand
UGI Corporation (the "Company") is a holding company that, through subsidiaries, distributes, stores, transports and markets energy products
Brand at a Glance
76%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
UGI Corporation NPS
UGI Corporation's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether UGI Corporation's customers would recommend using the product based on a scale of -100 to 100.
UGI Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
UGI Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Aug 2021 50 | Aug 2021 | 50 |
Aug 2022 66 | Aug 2022 | 66 |
Mar 2023 25 | Mar 2023 | 25 |
May 2023 40 | May 2023 | 40 |
Oct 2023 17 | Oct 2023 | 17 |
Mar 2024 -1 | Mar 2024 | -1 |
Oct 2024 0 | Oct 2024 | 0 |
Apr 2025 -11 | Apr 2025 | -11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UGI Corporation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of UGI Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UGI Corporation Product Quality
3.7/5
UGI Corporation has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock UGI Corporation's overall Product Quality score rated by its users and customers.
UGI Corporation Product Information
UGI Corporation’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ugicorp.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Energy
Hardware and Devices
UGI Corporation Pricing
UGI Corporation ROI & Value For Money
3.3/5
UGI Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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UGI Corporation Customer Satisfaction (CSAT)
UGI Corporation Customer Satisfaction (CSAT) Score
60 / 100
UGI Corporation has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UGI Corporation Customer Service
3.6/5
UGI Corporation has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About UGI Corporation's Customer Service
Address
460 North Gulph Road, King Of Prussia, PA
Website
http://www.ugicorp.com/
Phone Number
(610)337-1000
UGI Corporation as an Employer
3.2/5
UGI Corporation has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
UGI Corporation scored a -11 for Net Promoter Score and a -44 for Employee Net Promoter Score. NPS gauges how likely a customer of UGI Corporation would recommend the brand to a friend. ENPS measures how likely UGI Corporation employees would recommend working at UGI Corporation to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-44
eNPS Score
| 0% | Promoters |
|---|---|
| 56% | Passive |
| 44% | Detractors |
