-39
NPS
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UGI Utilities
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About UGI Utilities' Brand
UGI Utilities is a public utility company in Pennsylvania.
Brand at a Glance
73%
Customer Loyalty
2.5/5
Product Quality
2.6/5
Pricing
2.4/5
Customer Service
UGI Utilities NPS
UGI Utilities's Net Promoter Score (NPS) is a -39 with 11% Promoters, 39% Passives, and 50% Detractors. Net Promoter Score tracks whether UGI Utilities's customers would recommend using the product based on a scale of -100 to 100.
UGI Utilities Overall NPS
| 11% | Promoters |
|---|---|
| 39% | Passives |
| 50% | Detractors |
UGI Utilities NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -33 | Apr 2022 | -33 |
Dec 2022 -40 | Dec 2022 | -40 |
Jan 2023 -50 | Jan 2023 | -50 |
Feb 2023 -57 | Feb 2023 | -57 |
Mar 2023 -38 | Mar 2023 | -38 |
Apr 2023 -44 | Apr 2023 | -44 |
May 2023 -36 | May 2023 | -36 |
Jul 2023 -39 | Jul 2023 | -39 |
Aug 2023 -36 | Aug 2023 | -36 |
Aug 2024 -33 | Aug 2024 | -33 |
Dec 2025 -42 | Dec 2025 | -42 |
Jan 2026 -39 | Jan 2026 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UGI Utilities NPS by Gender
UGI Utilities's NPS was rated -50 by Male customers on Comparably.
Male
-50
UGI Utilities's NPS was rated -50 by Male customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Female
N/A
UGI Utilities's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
UGI Utilities NPS by Ethnicity
UGI Utilities's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
UGI Utilities NPS by Age
UGI Utilities's NPS was rated -67 points by customers ages 61-65 on Comparably.
UGI Utilities NPS by Usage
UGI Utilities's NPS was rated the highest by customers who have used UGI Utilities's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -33 | 5 to 10 Years | -33 |
Over 10 Years -67 | Over 10 Years | -67 |
UGI Utilities Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of UGI Utilities users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UGI Utilities Customer Loyalty Score by Gender
UGI Utilities's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of UGI Utilities.
Male
55%
Yes
Female
N/A
Yes
UGI Utilities Customer Loyalty Score by Ethnicity
UGI Utilities's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UGI Utilities.
55
out of 100
Caucasian
UGI Utilities Customer Loyalty Score by Age
UGI Utilities's Customer Loyalty score was rated 40% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UGI Utilities.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 40% | 61-65 | 40% |
UGI Utilities Customer Loyalty Score by Usage
UGI Utilities's Customer Loyalty score was rated the highest by customers who have used UGI Utilities's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UGI Utilities Product Quality
2.5/5
UGI Utilities has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UGI Utilities' overall Product Quality score rated by its users and customers.
UGI Utilities Product Information
UGI Utilities’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.ugi.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Hardware and Devices
Quick Insights into UGI Utilities Product Quality
UGI Utilities's Product Quality score was rated highest by customers who have used UGI Utilities's products/services for 5 to 10 Years, and rated lowest by customers who have used UGI Utilities's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked UGI Utilities' Product Quality.
Ranked UGI Utilities Product Quality the Highest
Ranked UGI Utilities Product Quality the Lowest
UGI Utilities Product Quality Score by Gender
UGI Utilities's Product Quality score was rated 2.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of UGI Utilities.
Male
2.4/5
Female
N/A
UGI Utilities Product Quality Score by Ethnicity
UGI Utilities's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UGI Utilities.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
UGI Utilities Product Quality Score by Age
UGI Utilities's Product Quality score was rated 2 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UGI Utilities.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2 | 61-65 | 2 |
UGI Utilities Product Quality Score by Usage
UGI Utilities's Product Quality score was rated the highest by customers who have used UGI Utilities's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
UGI Utilities Pricing
UGI Utilities ROI & Value For Money
2.6/5
UGI Utilities has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock UGI Utilities' overall ROI score rated by its users and customers.
Quick Insights into UGI Utilities ROI
UGI Utilities's ROI score was rated highest by customers who have used UGI Utilities's products/services for 5 to 10 Years, and rated lowest by customers who have used UGI Utilities's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked UGI Utilities' ROI score.
Ranked UGI Utilities ROI the Highest
Ranked UGI Utilities ROI the Lowest
UGI Utilities ROI Score by Gender
UGI Utilities's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of UGI Utilities.
Male
2.7/5
Female
N/A
UGI Utilities ROI Score by Ethnicity
UGI Utilities's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UGI Utilities.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
UGI Utilities ROI Score by Age
UGI Utilities's ROI score was rated 2.3 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UGI Utilities.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.3 | 61-65 | 2.3 |
UGI Utilities ROI Score by Usage
UGI Utilities's ROI score was rated the highest by customers who have used UGI Utilities's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
UGI Utilities Customer Satisfaction (CSAT)
UGI Utilities Customer Satisfaction (CSAT) Score
41 / 100
UGI Utilities has an overall Customer Satisfaction score of 41 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
34%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UGI Utilities Customer Satisfaction
UGI Utilities's Customer Satisfaction score was rated highest by customers who have used UGI Utilities's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked UGI Utilities' Customer Satisfaction.
Ranked UGI Utilities Customer Satisfaction the Highest
UGI Utilities Customer Satisfaction Score by Gender
UGI Utilities's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UGI Utilities.
60 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
UGI Utilities Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
UGI Utilities' Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UGI Utilities.
40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
UGI Utilities Customer Satisfaction Score by Usage
UGI Utilities's Customer Satisfaction score was rated 67 points by customers who have used UGI Utilities's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
UGI Utilities Customer Service
2.4/5
UGI Utilities has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock UGI Utilities' overall Customer Service score rated by its users and customers.
About UGI Utilities's Customer Service
Address
2525 North 12th Street Suite 360, Reading, PA 19605
Website
https://www.ugi.com/
Phone Number
(800)276-2722
Quick Insights into UGI Utilities Customer Service
UGI Utilities's Customer Service score was rated highest by customers who have used UGI Utilities's products/services for 5 to 10 Years, and rated lowest by customers who have used UGI Utilities's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked UGI Utilities' Customer Service score.
Ranked UGI Utilities Customer Service the Highest
Ranked UGI Utilities Customer Service the Lowest
UGI Utilities Customer Service Score by Gender
UGI Utilities's Customer Service score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UGI Utilities.
Male
2.5/5
Female
N/A
UGI Utilities Customer Service Score by Ethnicity
UGI Utilities's Customer Service score was rated 1.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UGI Utilities.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
UGI Utilities Customer Service Score by Age
UGI Utilities's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UGI Utilities.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
UGI Utilities Customer Service Score by Usage
UGI Utilities's Customer Service score was rated the highest by customers who have used UGI Utilities's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
UGI Utilities as an Employer
2.4/5
UGI Utilities has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
UGI Utilities scored a -39 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of UGI Utilities would recommend the brand to a friend. ENPS measures how likely UGI Utilities employees would recommend working at UGI Utilities to a friend.
Net Promoter Score
-39
NPS Score
| 11% | Promoters |
|---|---|
| 39% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 35% | Promoters |
|---|---|
| 20% | Passive |
| 45% | Detractors |
