0
NPS
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Ulterra Drilling Technologies
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About Ulterra Drilling Technologies' Brand
A Fort Worth, Teas-based manufacturer of polycrystalline diamond compact drill bits to the oil and gas industry
Brand at a Glance
68%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Ulterra Drilling Technologies NPS
Ulterra Drilling Technologies's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Ulterra Drilling Technologies's customers would recommend using the product based on a scale of -100 to 100.
Ulterra Drilling Technologies Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Ulterra Drilling Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Sep 2022 0 | Sep 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Jul 2023 25 | Jul 2023 | 25 |
Jan 2025 0 | Jan 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ulterra Drilling Technologies Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ulterra Drilling Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ulterra Drilling Technologies Product Quality
3.6/5
Ulterra Drilling Technologies has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Ulterra Drilling Technologies' overall Product Quality score rated by its users and customers.
Ulterra Drilling Technologies Product Information
Ulterra Drilling Technologies’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://ulterra.com/
- Company Size
- 501-1,000 Employees
Industry
Energy and Manufacturing
Ulterra Drilling Technologies Pricing
Ulterra Drilling Technologies ROI & Value For Money
3.5/5
Ulterra Drilling Technologies has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ulterra Drilling Technologies' overall ROI score rated by its users and customers.
Ulterra Drilling Technologies Customer Satisfaction (CSAT)
Ulterra Drilling Technologies Customer Satisfaction (CSAT) Score
100 / 100
Ulterra Drilling Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ulterra Drilling Technologies Customer Service
3.6/5
Ulterra Drilling Technologies has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Ulterra Drilling Technologies' overall Customer Service score rated by its users and customers.
About Ulterra Drilling Technologies's Customer Service
Address
420 Throckmorton St. Suite 1110, Fort Worth, TX 76102
Website
http://ulterra.com/
Phone Number
817-293-7555
Ulterra Drilling Technologies as an Employer
3.7/5
Ulterra Drilling Technologies has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
CEO of Ulterra Drilling Technologies
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Ulterra Drilling Technologies scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Ulterra Drilling Technologies would recommend the brand to a friend. ENPS measures how likely Ulterra Drilling Technologies employees would recommend working at Ulterra Drilling Technologies to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 45% | Promoters |
|---|---|
| 0% | Passive |
| 55% | Detractors |
