-7
NPS
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Ultimate Medical Academy
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About Ultimate Medical Academy's Brand
"Ultimate Medical Academy (UMA) offers campus-based and online healthcare training, healthcare degrees and certification training in the allied health field."
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3/5
Customer Service
Ultimate Medical Academy CMO
Linda Mignone
Linda Mignone serves as the Chief Marketing Officer of Ultimate Medical Academy. Linda started at Ultimate Medical Academy in August of 2018. Linda currently resides in Tampa/St. Petersburg, Florida Area.
Ultimate Medical Academy NPS
Ultimate Medical Academy's Net Promoter Score (NPS) is a -7 with 31% Promoters, 31% Passives, and 38% Detractors. Net Promoter Score tracks whether Ultimate Medical Academy's customers would recommend using the product based on a scale of -100 to 100.
Ultimate Medical Academy Overall NPS
| 31% | Promoters |
|---|---|
| 31% | Passives |
| 38% | Detractors |
Ultimate Medical Academy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 0 | Dec 2020 | 0 |
Feb 2021 -50 | Feb 2021 | -50 |
Sep 2022 -75 | Sep 2022 | -75 |
Jan 2023 -80 | Jan 2023 | -80 |
Mar 2023 -66 | Mar 2023 | -66 |
Jun 2023 -43 | Jun 2023 | -43 |
Jul 2023 -38 | Jul 2023 | -38 |
May 2024 -22 | May 2024 | -22 |
Jun 2024 -10 | Jun 2024 | -10 |
Apr 2025 -18 | Apr 2025 | -18 |
Jun 2025 -16 | Jun 2025 | -16 |
Oct 2025 -9 | Oct 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ultimate Medical Academy Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Ultimate Medical Academy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ultimate Medical Academy Product Quality
3.4/5
Ultimate Medical Academy has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ultimate Medical Academy's overall Product Quality score rated by its users and customers.
Ultimate Medical Academy Product Information
Ultimate Medical Academy’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://ultimatemedical.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
Healthcare
Ultimate Medical Academy Pricing
Ultimate Medical Academy ROI & Value For Money
3.4/5
Ultimate Medical Academy has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ultimate Medical Academy's overall ROI score rated by its users and customers.
Ultimate Medical Academy Customer Satisfaction (CSAT)
Ultimate Medical Academy Customer Satisfaction (CSAT) Score
70 / 100
Ultimate Medical Academy has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ultimate Medical Academy Customer Service
3/5
Ultimate Medical Academy has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Ultimate Medical Academy's overall Customer Service score rated by its users and customers.
About Ultimate Medical Academy's Customer Service
Address
Tampa, FL United States of America
Website
http://ultimatemedical.edu/
Ultimate Medical Academy as an Employer
Consumer vs. Employees
Ultimate Medical Academy scored a -7 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Ultimate Medical Academy would recommend the brand to a friend. ENPS measures how likely Ultimate Medical Academy employees would recommend working at Ultimate Medical Academy to a friend.
Net Promoter Score
-7
NPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 37% | Promoters |
|---|---|
| 10% | Passive |
| 53% | Detractors |
