50
NPS
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Ultra inc.
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About Ultra inc. Brand
Mobile health solutions to protect from the harmful effects of the environment.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.2/5
Customer Service
Ultra inc. NPS
Ultra inc.'s Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Ultra inc.'s customers would recommend using the product based on a scale of -100 to 100.
Ultra inc. Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Ultra inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
Sep 2025 50 | Sep 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ultra inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ultra inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ultra inc. Product Quality
4.5/5
Ultra inc. has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ultra inc. overall Product Quality score rated by its users and customers.
Ultra inc. Product Information
Ultra inc.’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Healthcare
Ultra inc. Pricing
Ultra inc. ROI & Value For Money
4.5/5
Ultra inc. has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ultra inc. overall ROI score rated by its users and customers.
Ultra inc. Customer Satisfaction (CSAT)
Ultra inc. Customer Satisfaction (CSAT) Score
100 / 100
Ultra inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ultra inc. Customer Service
4.2/5
Ultra inc. has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Ultra inc. overall Customer Service score rated by its users and customers.
About Ultra inc.'s Customer Service
Address
3025 SW 1st Ave, Portland, OR 97201
Website
http://www.liveultrahealthy.com
Ultra inc. as an Employer
3.0/5
Ultra inc. has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Ultra inc. scored a 50 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Ultra inc. would recommend the brand to a friend. ENPS measures how likely Ultra inc. employees would recommend working at Ultra inc. to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
