50
NPS
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UltraTech Cement
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About UltraTech Cement's Brand
Manufacturer and seller of cement.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
UltraTech Cement NPS
UltraTech Cement's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether UltraTech Cement's customers would recommend using the product based on a scale of -100 to 100.
UltraTech Cement Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
UltraTech Cement NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jun 2023 100 | Jun 2023 | 100 |
Jul 2023 33 | Jul 2023 | 33 |
Apr 2025 50 | Apr 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UltraTech Cement Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of UltraTech Cement users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UltraTech Cement Product Quality
3.8/5
UltraTech Cement has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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UltraTech Cement Product Information
UltraTech Cement’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.ultratechcement.com
- Company Size
- 10,000+ Employees
UltraTech Cement Pricing
UltraTech Cement ROI & Value For Money
3.8/5
UltraTech Cement has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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UltraTech Cement Customer Satisfaction (CSAT)
UltraTech Cement Customer Satisfaction (CSAT) Score
100 / 100
UltraTech Cement has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UltraTech Cement Customer Service
4/5
UltraTech Cement has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About UltraTech Cement's Customer Service
Address
B Wing, 2nd floor, Mumbai,
Website
www.ultratechcement.com
Phone Number
7
UltraTech Cement as an Employer
3.5/5
UltraTech Cement has a 3.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
UltraTech Cement scored a 50 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of UltraTech Cement would recommend the brand to a friend. ENPS measures how likely UltraTech Cement employees would recommend working at UltraTech Cement to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
