-100
NPS
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UMass Lowell
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About UMass Lowell's Brand
Welcome to UMass Lowell. There are a comprehensive University with a national reputation in science, engineering and technology, and
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
2/5
Pricing
2/5
Customer Service
UMass Lowell NPS
UMass Lowell's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether UMass Lowell's customers would recommend using the product based on a scale of -100 to 100.
UMass Lowell Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
UMass Lowell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2025 -100 | May 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UMass Lowell Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of UMass Lowell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UMass Lowell Product Quality
4/5
UMass Lowell has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock UMass Lowell's overall Product Quality score rated by its users and customers.
UMass Lowell Product Information
UMass Lowell’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.uml.edu
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
SaaS
UMass Lowell Pricing
UMass Lowell ROI & Value For Money
2/5
UMass Lowell has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock UMass Lowell's overall ROI score rated by its users and customers.
UMass Lowell Customer Satisfaction (CSAT)
UMass Lowell Customer Satisfaction (CSAT) Score
100 / 100
UMass Lowell has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UMass Lowell Customer Service
2/5
UMass Lowell has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock UMass Lowell's overall Customer Service score rated by its users and customers.
About UMass Lowell's Customer Service
Address
One University Avenue, Lowell, MA United States of America
Website
http://www.uml.edu
UMass Lowell as an Employer
Consumer vs. Employees
UMass Lowell scored a -100 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of UMass Lowell would recommend the brand to a friend. ENPS measures how likely UMass Lowell employees would recommend working at UMass Lowell to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
