25
NPS
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UMass Medical School
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About UMass Medical School's Brand
UMass Medical School
Brand at a Glance
68%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
UMass Medical School NPS
UMass Medical School's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether UMass Medical School's customers would recommend using the product based on a scale of -100 to 100.
UMass Medical School Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
UMass Medical School NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Mar 2023 66 | Mar 2023 | 66 |
Dec 2023 25 | Dec 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UMass Medical School Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of UMass Medical School users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UMass Medical School Product Quality
4/5
UMass Medical School has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock UMass Medical School's overall Product Quality score rated by its users and customers.
UMass Medical School Product Information
UMass Medical School’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.umassmed.edu
- Company Size
- 1,001-5,000 Employees
UMass Medical School Pricing
UMass Medical School ROI & Value For Money
3.7/5
UMass Medical School has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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UMass Medical School Customer Satisfaction (CSAT)
UMass Medical School Customer Satisfaction (CSAT) Score
100 / 100
UMass Medical School has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UMass Medical School Customer Service
3.8/5
UMass Medical School has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About UMass Medical School's Customer Service
Website
http://www.umassmed.edu
UMass Medical School as an Employer
4.5/5
UMass Medical School has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
UMass Medical School scored a 25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of UMass Medical School would recommend the brand to a friend. ENPS measures how likely UMass Medical School employees would recommend working at UMass Medical School to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
