40
NPS
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Unanet
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About Unanet's Brand
Unanet provides project-driven and professional services organizations with one system to manage projects, people and financials.
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
Unanet NPS
Unanet's Net Promoter Score (NPS) is a 40 with 64% Promoters, 12% Passives, and 24% Detractors. Net Promoter Score tracks whether Unanet's customers would recommend using the product based on a scale of -100 to 100.
Unanet Overall NPS
| 64% | Promoters |
|---|---|
| 12% | Passives |
| 24% | Detractors |
Unanet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 45 | Aug 2020 | 45 |
Mar 2022 45 | Mar 2022 | 45 |
Jun 2022 47 | Jun 2022 | 47 |
Nov 2022 44 | Nov 2022 | 44 |
Feb 2023 42 | Feb 2023 | 42 |
May 2023 44 | May 2023 | 44 |
Jun 2023 41 | Jun 2023 | 41 |
Sep 2023 43 | Sep 2023 | 43 |
Oct 2023 45 | Oct 2023 | 45 |
Feb 2024 43 | Feb 2024 | 43 |
Apr 2024 40 | Apr 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unanet NPS by Usage
Unanet's NPS was rated the highest by customers who have used Unanet's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 23 | Less than 1 Year | 23 |
1 to 2 Years -24 | 1 to 2 Years | -24 |
Unanet Customer Reviews
Out of the 2 Unanet customer reviews 1 was positive and 1 was constructive. Unanet customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Unanet Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Unanet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Unanet Product Quality
3.9/5
Unanet has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Unanet Product Information
Unanet serves markets in the United States. Unanet supports Web devices and offers products for small, medium, and large sized businesses.
Unanet’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Unanet's product the highest.
- Website
- http://www.unanet.com
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Workforce Management Software
Project Management Software
Enterprise Resource Planning (ERP) Software
Time & Expense Software
Expense Management Software
Professional Services Software
Billing & Invoicing Software
Professional Services Automation (PSA) Software
Consulting Software
Time Tracking Software
Job Costing Software
Quick Insights into Unanet Product Quality
Unanet's Product Quality score was rated highest by customers from the Tech industry.
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Ranked Unanet Product Quality the Highest
Unanet Product Quality Score by Usage
Unanet's Product Quality score was rated 3.4 stars by customers who have used Unanet's products/services for 1 to 2 Years.
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Unanet Product Quality Score by Industry
Unanet's Product Quality score was rated 3.7 stars by Tech industry customers.
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Unanet Pricing
Unanet ROI & Value For Money
3.8/5
Unanet has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Unanet Pricing Plans
Unanet has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Unanet?
Small Businesses
Medium Businesses
Large Enterprises
Unanet Customer Satisfaction (CSAT)
Unanet Customer Satisfaction (CSAT) Score
64 / 100
Unanet has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Unanet Customer Service
3.4/5
Unanet has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Unanet's Customer Service
Address
22970 Indian Creek Drive, Suite 200, Dulles, VA 20166 United States of America
Website
http://www.unanet.com
Phone Number
7036899581
Unanet's Social Links
Unanet as an Employer
4.3/5
Unanet has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Unanet scored a 40 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Unanet would recommend the brand to a friend. ENPS measures how likely Unanet employees would recommend working at Unanet to a friend.
Net Promoter Score
40
NPS Score
| 64% | Promoters |
|---|---|
| 12% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
