53
NPS
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Brand Page
Unbounce
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About Unbounce's Brand
Unbounce is a landing page builder. Build and test landing pages for your campaigns—no coding required.
Brand at a Glance
10%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
3.7/5
Customer Service
Unbounce NPS
Unbounce's Net Promoter Score (NPS) is a 53 with 68% Promoters, 17% Passives, and 15% Detractors. Net Promoter Score tracks whether Unbounce's customers would recommend using the product based on a scale of -100 to 100.
Unbounce Overall NPS
| 68% | Promoters |
|---|---|
| 17% | Passives |
| 15% | Detractors |
Unbounce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 52 | Aug 2020 | 52 |
Aug 2023 54 | Aug 2023 | 54 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unbounce NPS by Usage
Unbounce's NPS was rated the highest by customers who have used Unbounce's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 45 | Less than 1 Year | 45 |
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 55 | 2 to 5 Years | 55 |
Unbounce Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Unbounce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Unbounce Product Quality
4.3/5
Unbounce has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Unbounce's overall Product Quality score rated by its users and customers.
Unbounce Product Information
Unbounce serves markets in the United States, Europe, Australia, Canada, United Kingdom, Germany, and Brazil. Unbounce supports Web devices and offers products for small, medium, and large sized businesses.
Unbounce’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.unbounce.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
SaaS
Languages Supported
English
Product Type
Landing Page Software
Unbounce Pricing
Unbounce ROI & Value For Money
4.1/5
Unbounce has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Unbounce's overall ROI score rated by its users and customers.
Unbounce Pricing Plans
Unbounce has a pricing structure that accommodates small, medium, and large businesses. Starting from $79/month, Unbounce uses a subscription model and offers the following: Essential: $79/month, Premium: $159/month, and Enterprise: $399+/month.
Who Uses Unbounce?
Small Businesses
Medium Businesses
Large Enterprises
Unbounce Customer Satisfaction (CSAT)
Unbounce Customer Satisfaction (CSAT) Score
100 / 100
Unbounce has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Unbounce Customer Service
3.7/5
Unbounce has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Unbounce's overall Customer Service score rated by its users and customers.
About Unbounce's Customer Service
Address
400-401 West Georgia Street, Vancouver, WA Canada
Website
http://www.unbounce.com
Consumer vs. Employees
Unbounce scored a 53 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Unbounce would recommend the brand to a friend. ENPS measures how likely Unbounce employees would recommend working at Unbounce to a friend.
Net Promoter Score
53
NPS Score
| 68% | Promoters |
|---|---|
| 17% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
