-57
NPS
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Brand Page
Unchained Labs
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About Unchained Labs' Brand
We're building the next cool life sciences tools company. One that matters.
Brand at a Glance
49%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Unchained Labs NPS
Unchained Labs's Net Promoter Score (NPS) is a -57 with 14% Promoters, 15% Passives, and 71% Detractors. Net Promoter Score tracks whether Unchained Labs's customers would recommend using the product based on a scale of -100 to 100.
Unchained Labs Overall NPS
| 14% | Promoters |
|---|---|
| 15% | Passives |
| 71% | Detractors |
Unchained Labs NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Oct 2023 -80 | Oct 2023 | -80 |
Jul 2024 -51 | Jul 2024 | -51 |
Mar 2025 -57 | Mar 2025 | -57 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unchained Labs Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Unchained Labs users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Unchained Labs Product Quality
3.1/5
Unchained Labs has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Unchained Labs' overall Product Quality score rated by its users and customers.
Unchained Labs Product Information
Unchained Labs’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Biotech and Pharmaceuticals
Business Services
Enterprise
Hardware and Devices
Healthcare
Unchained Labs Pricing
Unchained Labs ROI & Value For Money
3/5
Unchained Labs has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Unchained Labs Customer Satisfaction (CSAT)
Unchained Labs Customer Satisfaction (CSAT) Score
34 / 100
Unchained Labs has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Unchained Labs Customer Service
3/5
Unchained Labs has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Unchained Labs's Customer Service
Address
6940 Koll Center Parkway, Suite 200, Pleasanton, CA
Website
https://www.unchainedlabs.com/
Phone Number
(925) 587-9800
Unchained Labs as an Employer
2.6/5
Unchained Labs has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Unchained Labs scored a -57 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Unchained Labs would recommend the brand to a friend. ENPS measures how likely Unchained Labs employees would recommend working at Unchained Labs to a friend.
Net Promoter Score
-57
NPS Score
| 14% | Promoters |
|---|---|
| 15% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
