11
NPS
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Brand Page
University of Georgia
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About University of Georgia's Brand
Brand at a Glance
47%
Customer Loyalty
3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
University of Georgia NPS
University of Georgia's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether University of Georgia's customers would recommend using the product based on a scale of -100 to 100.
University of Georgia Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
University of Georgia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
May 2022 -100 | May 2022 | -100 |
Jun 2022 -66 | Jun 2022 | -66 |
Jul 2022 -25 | Jul 2022 | -25 |
Nov 2022 0 | Nov 2022 | 0 |
May 2023 -1 | May 2023 | -1 |
Dec 2023 13 | Dec 2023 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
University of Georgia NPS by Gender
University of Georgia's NPS was rated -67 by Female customers on Comparably.
Female
-67
University of Georgia's NPS was rated -67 by Female customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Male
N/A
University of Georgia's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
University of Georgia Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of University of Georgia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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University of Georgia Customer Loyalty Score by Gender
University of Georgia's Customer Loyalty score was rated 10 by Female customers on Comparably.
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Female
10%
Yes
Male
N/A
Yes
University of Georgia Product Quality
3/5
University of Georgia has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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University of Georgia Product Information
University of Georgia’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://uga.edu/
- Company Size
- 10,000+ Employees
Industry
Tech
Education
Quick Insights into University of Georgia Product Quality
University of Georgia's Product Quality score was rated highest by Female customers.
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Ranked University of Georgia Product Quality the Highest
University of Georgia Product Quality Score by Gender
University of Georgia's Product Quality score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
University of Georgia Pricing
University of Georgia ROI & Value For Money
2.9/5
University of Georgia has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into University of Georgia ROI
University of Georgia's ROI score was rated highest by Female customers.
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Ranked University of Georgia ROI the Highest
University of Georgia ROI Score by Gender
University of Georgia's ROI score was rated 1.8 by Female customers on Comparably.
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Female
1.8/5
Male
N/A
University of Georgia Customer Satisfaction (CSAT)
University of Georgia Customer Satisfaction (CSAT) Score
60 / 100
University of Georgia has an overall Customer Satisfaction score of 60 rated by its users and customers.
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Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
University of Georgia Customer Service
3/5
University of Georgia has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About University of Georgia's Customer Service
Address
Athens, GA 30602
Website
http://uga.edu/
Phone Number
706-542-8776
University of Georgia's Social Links
Quick Insights into University of Georgia Customer Service
University of Georgia's Customer Service score was rated highest by Female customers.
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Ranked University of Georgia Customer Service the Highest
University of Georgia Customer Service Score by Gender
University of Georgia's Customer Service score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
University of Georgia as an Employer
2.4/5
University of Georgia has a 2.4/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of University of Georgia
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
University of Georgia scored a 11 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of University of Georgia would recommend the brand to a friend. ENPS measures how likely University of Georgia employees would recommend working at University of Georgia to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
