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NPS
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Southern New Hampshire University
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About Southern New Hampshire University's Brand
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Southern New Hampshire University NPS
Southern New Hampshire University's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Southern New Hampshire University's customers would recommend using the product based on a scale of -100 to 100.
Southern New Hampshire University Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Southern New Hampshire University NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 100 | May 2023 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Southern New Hampshire University Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Southern New Hampshire University users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Southern New Hampshire University Product Quality
3.7/5
Southern New Hampshire University has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Southern New Hampshire University Product Information
Southern New Hampshire University’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.snhu.edu
Southern New Hampshire University Pricing
Southern New Hampshire University ROI & Value For Money
3.5/5
Southern New Hampshire University has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Southern New Hampshire University Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Southern New Hampshire University Customer Service
3.5/5
Southern New Hampshire University has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Southern New Hampshire University's Customer Service
Address
2500 North River Road, Manchester, NH 3106
Website
https://www.snhu.edu
Phone Number
(603) 668-2211
Southern New Hampshire University as an Employer
Consumer vs. Employees
Southern New Hampshire University scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Southern New Hampshire University would recommend the brand to a friend. ENPS measures how likely Southern New Hampshire University employees would recommend working at Southern New Hampshire University to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 17% | Promoters |
|---|---|
| 33% | Passive |
| 50% | Detractors |
