0
NPS
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Underscore Marketing
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About Underscore Marketing's Brand
We perform that evaluation with rigor and focus, combining the latest in data-driven ad technology with human-led insight.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Underscore Marketing NPS
Underscore Marketing's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Underscore Marketing's customers would recommend using the product based on a scale of -100 to 100.
Underscore Marketing Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Underscore Marketing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -100 | Jan 2023 | -100 |
Apr 2025 0 | Apr 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Underscore Marketing Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Underscore Marketing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Underscore Marketing Product Quality
3.7/5
Underscore Marketing has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Underscore Marketing's overall Product Quality score rated by its users and customers.
Underscore Marketing Product Information
Underscore Marketing’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Marketing, Advertising and Research
Underscore Marketing Pricing
Underscore Marketing ROI & Value For Money
2.7/5
Underscore Marketing has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Underscore Marketing Customer Satisfaction (CSAT)
Underscore Marketing Customer Satisfaction (CSAT) Score
50 / 100
Underscore Marketing has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Underscore Marketing Customer Service
2.7/5
Underscore Marketing has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Underscore Marketing's overall Customer Service score rated by its users and customers.
About Underscore Marketing's Customer Service
Address
17 State Street, 19th floor, New York City, NY 10004
Website
http://www.underscoremarketing.com/
Underscore Marketing as an Employer
4.3/5
Underscore Marketing has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Underscore Marketing scored a 0 for Net Promoter Score and a 64 for Employee Net Promoter Score. NPS gauges how likely a customer of Underscore Marketing would recommend the brand to a friend. ENPS measures how likely Underscore Marketing employees would recommend working at Underscore Marketing to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
64
eNPS Score
| 73% | Promoters |
|---|---|
| 18% | Passive |
| 9% | Detractors |
