31
NPS
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Brand Page
UNDP
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About UNDP's Brand
UNDP is an active United Nations program that focuses on poverty eradication, crisis prevention, and social development.
Brand at a Glance
91%
Customer Loyalty
4.2/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
UNDP NPS
UNDP's Net Promoter Score (NPS) is a 31 with 55% Promoters, 21% Passives, and 24% Detractors. Net Promoter Score tracks whether UNDP's customers would recommend using the product based on a scale of -100 to 100.
UNDP Overall NPS
| 55% | Promoters |
|---|---|
| 21% | Passives |
| 24% | Detractors |
UNDP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 42 | Mar 2023 | 42 |
Jun 2023 40 | Jun 2023 | 40 |
Aug 2023 36 | Aug 2023 | 36 |
Sep 2023 37 | Sep 2023 | 37 |
Dec 2023 33 | Dec 2023 | 33 |
Jan 2024 32 | Jan 2024 | 32 |
Feb 2024 35 | Feb 2024 | 35 |
Mar 2024 33 | Mar 2024 | 33 |
Jul 2024 30 | Jul 2024 | 30 |
Dec 2024 30 | Dec 2024 | 30 |
Feb 2025 28 | Feb 2025 | 28 |
May 2025 30 | May 2025 | 30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UNDP NPS by Gender
Male customers rated UNDP's NPS 14 points higher than Female customers.
Male
57
UNDP's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
43
UNDP's NPS was rated 43 by Female customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
UNDP NPS by Ethnicity
UNDP's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 83 | African American/Black | 83 |
Other 80 | Other | 80 |
UNDP NPS by Age
UNDP's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
UNDP NPS by Usage
UNDP's NPS was rated the highest by customers who have used UNDP's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 49 | 1 to 2 Years | 49 |
UNDP Customer Reviews
Out of the 3 UNDP customer reviews 1 was positive and 2 were constructive. UNDP customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UNDP Customer Loyalty
91%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
91% of UNDP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UNDP Customer Loyalty Score by Gender
UNDP's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
UNDP Customer Loyalty Score by Ethnicity
UNDP's Customer Loyalty score was rated 100% by both African American/Black and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of UNDP.
100
out of 100
African American/Black
100
out of 100
Other
UNDP Customer Loyalty Score by Age
UNDP's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of UNDP.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
UNDP Customer Loyalty Score by Usage
UNDP's Customer Loyalty score was rated 100% by customers who have used UNDP's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UNDP Customer Loyalty Score by Industry
UNDP's Customer Loyalty score was rated 100% by both Accounting and Tech industry customers.
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UNDP Product Quality
4.2/5
UNDP has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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UNDP Product Information
UNDP’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated UNDP's product the highest. Reviewers from the Tech industry rated UNDP the lowest at 3.1.
- Website
- http://www.undp.org
- Company Size
- 10,000+ Employees
Industry
Enterprise
SaaS
Quick Insights into UNDP Product Quality
UNDP's Product Quality score was rated highest by Other customers, and rated lowest by customers from the Tech industry.
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Ranked UNDP Product Quality the Highest
Ranked UNDP Product Quality the Lowest
UNDP Product Quality Score by Gender
Female customers rated UNDP's Product Quality score 0.3 stars higher than Male customers.
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Male
4/5
Female
4.3/5
UNDP Product Quality Score by Ethnicity
UNDP's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of UNDP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.6 | African American/Black | 4.6 |
Other 4.8 | Other | 4.8 |
UNDP Product Quality Score by Age
UNDP's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of UNDP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 3.1 | 26-30 | 3.1 |
UNDP Product Quality Score by Usage
UNDP's Product Quality score was rated the highest by customers who have used UNDP's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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UNDP Product Quality Score by Industry
UNDP's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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UNDP Pricing
UNDP ROI & Value For Money
4.2/5
UNDP has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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UNDP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into UNDP ROI
UNDP's ROI score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked UNDP ROI the Highest
Ranked UNDP ROI the Lowest
UNDP ROI Score by Gender
Male customers rated UNDP's ROI score 0.1 stars higher than Female customers.
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Male
4.8/5
Female
4.7/5
UNDP ROI Score by Ethnicity
UNDP's ROI score was rated 4.9 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of UNDP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.9 | African American/Black | 4.9 |
Other 4.9 | Other | 4.9 |
UNDP ROI Score by Age
UNDP's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of UNDP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.5 | 18-25 | 4.5 |
26-30 4.6 | 26-30 | 4.6 |
UNDP ROI Score by Usage
UNDP's ROI score was rated 4.7 stars by customers who have used UNDP's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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UNDP ROI Score by Industry
UNDP's ROI score was rated 4.5 stars by both Accounting and Tech industry customers.
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UNDP Customer Satisfaction (CSAT)
UNDP Customer Satisfaction (CSAT) Score
92 / 100
UNDP has an overall Customer Satisfaction score of 92 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
49%
Satisfied
43%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UNDP Customer Satisfaction
UNDP's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked UNDP's Customer Satisfaction.
Ranked UNDP Customer Satisfaction the Highest
Ranked UNDP Customer Satisfaction the Lowest
UNDP Customer Satisfaction Score by Gender
UNDP's Customer Satisfaction score was rated 86 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UNDP.
86 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
86 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
UNDP Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
UNDP's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UNDP.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
UNDP's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of UNDP.
100 / 100
Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
UNDP Customer Satisfaction Score by Age
UNDP's Customer Satisfaction score was rated 67 points by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of UNDP.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 26-30 | 67% |
UNDP Customer Satisfaction Score by Usage
UNDP's Customer Satisfaction score was rated the highest by customers who have used UNDP's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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UNDP Customer Satisfaction Score by Industry
UNDP's Customer Satisfaction score was rated 67 points by both Accounting and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "UNDP Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "UNDP's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 67
},
{
"label": "Accounting",
"groupId": 495,
"score": 67,
"stars": 0,
"csatScore": 67,
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"scoreClassName": "max",
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}
]
}UNDP Customer Service
4.1/5
UNDP has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock UNDP's overall Customer Service score rated by its users and customers.
About UNDP's Customer Service
Address
New York City, NY
Website
http://www.undp.org
Quick Insights into UNDP Customer Service
UNDP's Customer Service score was rated highest by customers who have used UNDP's products/services for Less than 1 Year, and rated lowest by customers who have used UNDP's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked UNDP's Customer Service score.
Ranked UNDP Customer Service the Highest
Ranked UNDP Customer Service the Lowest
UNDP Customer Service Score by Gender
Female customers rated UNDP's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UNDP.
Male
4.8/5
Female
4.9/5
UNDP Customer Service Score by Ethnicity
UNDP's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of UNDP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.9 | African American/Black | 4.9 |
Other 5 | Other | 5 |
UNDP Customer Service Score by Age
UNDP's Customer Service score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of UNDP.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
UNDP Customer Service Score by Usage
UNDP's Customer Service score was rated the highest by customers who have used UNDP's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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UNDP Customer Service Score by Industry
UNDP's Customer Service score was rated 4.5 stars by Tech industry customers.
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UNDP as an Employer
Consumer vs. Employees
UNDP scored a 31 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of UNDP would recommend the brand to a friend. ENPS measures how likely UNDP employees would recommend working at UNDP to a friend.
Net Promoter Score
31
NPS Score
| 55% | Promoters |
|---|---|
| 21% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 41% | Promoters |
|---|---|
| 16% | Passive |
| 43% | Detractors |
