100
NPS
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UNICEF USA
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About UNICEF USA's Brand
UNICEF USA advances the global missionof UNICEF by rallying the American public tosupport the world’s most vulnerable children
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
4/5
Pricing
3.5/5
Customer Service
UNICEF USA CMO
UNICEF USA NPS
UNICEF USA's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether UNICEF USA's customers would recommend using the product based on a scale of -100 to 100.
UNICEF USA Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
UNICEF USA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UNICEF USA Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of UNICEF USA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UNICEF USA Product Quality
1.5/5
UNICEF USA has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UNICEF USA's overall Product Quality score rated by its users and customers.
UNICEF USA Product Information
UNICEF USA’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://unicefusa.org
- Company Size
- 201-500 Employees
Industry
Non-Profit
UNICEF USA Pricing
UNICEF USA ROI & Value For Money
4/5
UNICEF USA has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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UNICEF USA Customer Satisfaction (CSAT)
UNICEF USA Customer Satisfaction (CSAT) Score
100 / 100
UNICEF USA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UNICEF USA Customer Service
3.5/5
UNICEF USA has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About UNICEF USA's Customer Service
Address
125 Maiden Lane, New York City, NY 10038
Website
http://unicefusa.org
UNICEF USA's Social Links
Consumer vs. Employees
UNICEF USA scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of UNICEF USA would recommend the brand to a friend. ENPS measures how likely UNICEF USA employees would recommend working at UNICEF USA to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
