-87
NPS
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UniCourt
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About UniCourt's Brand
UniCourt is a legaltech platform for accessing litigation data, analytics and insights, providing real-time access to over 3,000 state and federal courts across 40+ states. UniCourt’s mission is to capture and organize legal data, making it more accessible and useful by applying cutting-edge AI to extract, structure, and normalize litigation data to fuel the next generation of legal services and solutions. Our flagship product, UniCourt DEEP, surfaces data and insights buried deep in dockets and documents, and enables rapid API integration and data shares connecting to any data warehouse, data lake, or existing application using pre-built integrations.
Brand at a Glance
58%
Customer Loyalty
2/5
Product Quality
2/5
Pricing
1.6/5
Customer Service
UniCourt NPS
UniCourt's Net Promoter Score (NPS) is a -87 with 0% Promoters, 13% Passives, and 87% Detractors. Net Promoter Score tracks whether UniCourt's customers would recommend using the product based on a scale of -100 to 100.
UniCourt Overall NPS
| 0% | Promoters |
|---|---|
| 13% | Passives |
| 87% | Detractors |
UniCourt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Mar 2023 -66 | Mar 2023 | -66 |
Aug 2023 -75 | Aug 2023 | -75 |
Feb 2024 -80 | Feb 2024 | -80 |
Jul 2024 -83 | Jul 2024 | -83 |
May 2025 -85 | May 2025 | -85 |
Aug 2025 -87 | Aug 2025 | -87 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UniCourt Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of UniCourt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UniCourt Product Quality
2/5
UniCourt has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock UniCourt's overall Product Quality score rated by its users and customers.
UniCourt Product Information
UniCourt’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://unicourt.com
- Company Size
- 51-200 Employees
Industry
Legal
UniCourt Pricing
UniCourt ROI & Value For Money
2/5
UniCourt has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock UniCourt's overall ROI score rated by its users and customers.
UniCourt Customer Satisfaction (CSAT)
UniCourt Customer Satisfaction (CSAT) Score
13 / 100
UniCourt has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
74%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UniCourt Customer Service
1.6/5
UniCourt has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About UniCourt's Customer Service
Address
P.O. Box 1106, Tustin, CA 92781-9998
Website
https://unicourt.com
UniCourt's Social Links
UniCourt as an Employer
3.7/5
UniCourt has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
UniCourt scored a -87 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of UniCourt would recommend the brand to a friend. ENPS measures how likely UniCourt employees would recommend working at UniCourt to a friend.
Net Promoter Score
-87
NPS Score
| 0% | Promoters |
|---|---|
| 13% | Passive |
| 87% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
