50
NPS
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UniCredit
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About UniCredit's Brand
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
UniCredit NPS
UniCredit's Net Promoter Score (NPS) is a 50 with 70% Promoters, 10% Passives, and 20% Detractors. Net Promoter Score tracks whether UniCredit's customers would recommend using the product based on a scale of -100 to 100.
UniCredit Overall NPS
| 70% | Promoters |
|---|---|
| 10% | Passives |
| 20% | Detractors |
UniCredit NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Aug 2022 0 | Aug 2022 | 0 |
Aug 2023 33 | Aug 2023 | 33 |
Nov 2023 50 | Nov 2023 | 50 |
Dec 2023 60 | Dec 2023 | 60 |
Apr 2024 49 | Apr 2024 | 49 |
Sep 2024 29 | Sep 2024 | 29 |
Dec 2024 37 | Dec 2024 | 37 |
Jan 2025 44 | Jan 2025 | 44 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UniCredit Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of UniCredit users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UniCredit Product Quality
3.7/5
UniCredit has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock UniCredit's overall Product Quality score rated by its users and customers.
UniCredit Product Information
UniCredit’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.unicreditgroup.eu
- Company Size
- 10,000+ Employees
UniCredit Pricing
UniCredit ROI & Value For Money
3.7/5
UniCredit has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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UniCredit Customer Satisfaction (CSAT)
UniCredit Customer Satisfaction (CSAT) Score
86 / 100
UniCredit has an overall Customer Satisfaction score of 86 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
57%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UniCredit Customer Service
3.5/5
UniCredit has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About UniCredit's Customer Service
Address
Piazza Gae Aulenti 3 - Tower A, Milan, 20154
Website
www.unicreditgroup.eu
Phone Number
7
UniCredit as an Employer
2.4/5
UniCredit has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
UniCredit scored a 50 for Net Promoter Score and a -53 for Employee Net Promoter Score. NPS gauges how likely a customer of UniCredit would recommend the brand to a friend. ENPS measures how likely UniCredit employees would recommend working at UniCredit to a friend.
Net Promoter Score
50
NPS Score
| 70% | Promoters |
|---|---|
| 10% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-53
eNPS Score
| 7% | Promoters |
|---|---|
| 33% | Passive |
| 60% | Detractors |
