100
NPS
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Unicredit Bank
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About Unicredit Bank's Brand
Provider of commercial banking services. The company operates as a retail bank offering savings accounts transactions, certificates of deposit and online banking services.
Brand at a Glance
4/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Unicredit Bank NPS
Unicredit Bank's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Unicredit Bank's customers would recommend using the product based on a scale of -100 to 100.
Unicredit Bank Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Unicredit Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unicredit Bank Product Quality
4/5
Unicredit Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Unicredit Bank Product Information
Unicredit Bank’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.unicreditbank.ba
- Company Size
- 1,001-5,000 Employees
Unicredit Bank Pricing
Unicredit Bank ROI & Value For Money
2.5/5
Unicredit Bank has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Unicredit Bank Customer Satisfaction (CSAT)
Unicredit Bank Customer Satisfaction (CSAT) Score
100 / 100
Unicredit Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Unicredit Bank Customer Service
5/5
Unicredit Bank has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Unicredit Bank's Customer Service
Address
Kardinala Stepinca b.b, Mostar, 88000
Website
www.unicreditbank.ba
Consumer vs. Employees
Unicredit Bank scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Unicredit Bank would recommend the brand to a friend. ENPS measures how likely Unicredit Bank employees would recommend working at Unicredit Bank to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
