-40
NPS
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Brand Page
Unified
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About Unified's Brand
Unified delivers technology and services to connect marketing data sets and optimize investments across the customer journey.
Brand at a Glance
53%
Customer Loyalty
3.8/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Unified NPS
Unified's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether Unified's customers would recommend using the product based on a scale of -100 to 100.
Unified Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
Unified NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
May 2023 50 | May 2023 | 50 |
Sep 2025 0 | Sep 2025 | 0 |
Oct 2025 -40 | Oct 2025 | -40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unified Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Unified users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Unified Product Quality
3.8/5
Unified has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Unified's overall Product Quality score rated by its users and customers.
Unified Product Information
Unified’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.unified.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
Big Data
Business Services
SaaS
Social
Unified Pricing
Unified ROI & Value For Money
3.1/5
Unified has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Unified's overall ROI score rated by its users and customers.
Unified Customer Satisfaction (CSAT)
Unified Customer Satisfaction (CSAT) Score
100 / 100
Unified has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Unified Customer Service
3.3/5
Unified has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Unified's overall Customer Service score rated by its users and customers.
About Unified's Customer Service
Address
180 Madison Avenue, 23rd Floor, New York City, NY 10016
Website
http://www.unified.com
Phone Number
855-236-5482
Unified's Social Links
Unified as an Employer
3.3/5
Unified has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Unified scored a -40 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Unified would recommend the brand to a friend. ENPS measures how likely Unified employees would recommend working at Unified to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
