-44
NPS
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UniGroup
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About UniGroup's Brand
UniGroup has a variety of positions available in the areas of logistics, transportation and domestic and international household goods moving.
Brand at a Glance
52%
Customer Loyalty
1.9/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
UniGroup CMO
Steve Burkhardt
Steve Burkhardt serves as the Senior Vice President, Chief Marketing Officer of UniGroup, Inc.. Steve started at UniGroup, Inc. in July of 2008. Steve currently resides in Greater St. Louis Area.
UniGroup NPS
UniGroup's Net Promoter Score (NPS) is a -44 with 25% Promoters, 6% Passives, and 69% Detractors. Net Promoter Score tracks whether UniGroup's customers would recommend using the product based on a scale of -100 to 100.
UniGroup Overall NPS
| 25% | Promoters |
|---|---|
| 6% | Passives |
| 69% | Detractors |
UniGroup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -25 | Jun 2021 | -25 |
Sep 2021 -40 | Sep 2021 | -40 |
Nov 2021 -51 | Nov 2021 | -51 |
Jul 2022 -63 | Jul 2022 | -63 |
Nov 2022 -44 | Nov 2022 | -44 |
Jan 2023 -50 | Jan 2023 | -50 |
Jan 2024 -36 | Jan 2024 | -36 |
May 2024 -41 | May 2024 | -41 |
Jul 2024 -46 | Jul 2024 | -46 |
Dec 2024 -36 | Dec 2024 | -36 |
Mar 2025 -41 | Mar 2025 | -41 |
Jul 2025 -43 | Jul 2025 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UniGroup NPS by Gender
Female customers rated UniGroup's NPS 10 points higher than Male customers.
Male
-60
UniGroup's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
-50
UniGroup's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
UniGroup NPS by Usage
UniGroup's NPS was rated -100 points by customers who have used UniGroup's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
UniGroup Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of UniGroup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UniGroup Customer Loyalty Score by Gender
Male customers rated UniGroup's Customer Loyalty score 13% higher than Female customers.
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Male
46%
Yes
Female
33%
Yes
UniGroup Customer Loyalty Score by Usage
UniGroup's Customer Loyalty score was rated 28% by customers who have used UniGroup's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
UniGroup Product Quality
1.9/5
UniGroup has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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UniGroup Product Information
UniGroup’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://www.unigroupinc.com/
- Company Size
- 1,001-5,000 Employees
Industry
Transportation
Quick Insights into UniGroup Product Quality
UniGroup's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked UniGroup Product Quality the Highest
Ranked UniGroup Product Quality the Lowest
UniGroup Product Quality Score by Gender
UniGroup's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of UniGroup.
Male
1.5/5
Female
1.5/5
UniGroup Product Quality Score by Usage
UniGroup's Product Quality score was rated 1.5 stars by customers who have used UniGroup's products/services for Less than 1 Year.
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UniGroup Pricing
UniGroup ROI & Value For Money
2.1/5
UniGroup has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into UniGroup ROI
UniGroup's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked UniGroup ROI the Highest
Ranked UniGroup ROI the Lowest
UniGroup ROI Score by Gender
Male customers rated UniGroup's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
UniGroup ROI Score by Usage
UniGroup's ROI score was rated 1.5 stars by customers who have used UniGroup's products/services for Less than 1 Year.
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UniGroup Customer Satisfaction (CSAT)
UniGroup Customer Satisfaction (CSAT) Score
17 / 100
UniGroup has an overall Customer Satisfaction score of 17 rated by its users and customers.
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Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into UniGroup Customer Satisfaction
UniGroup's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked UniGroup Customer Satisfaction the Highest
Ranked UniGroup Customer Satisfaction the Lowest
UniGroup Customer Satisfaction Score by Gender
Male customers rated UniGroup's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of UniGroup.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
UniGroup Customer Satisfaction Score by Usage
UniGroup's Customer Satisfaction score was rated 0 points by customers who have used UniGroup's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
UniGroup Customer Service
2.2/5
UniGroup has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About UniGroup's Customer Service
Address
One Premier Drive, Fenton, MO 63026
Website
http://www.unigroupinc.com/
Phone Number
636-305-5000
UniGroup's Social Links
Quick Insights into UniGroup Customer Service
UniGroup's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked UniGroup Customer Service the Highest
Ranked UniGroup Customer Service the Lowest
UniGroup Customer Service Score by Gender
Female customers rated UniGroup's Customer Service score 0.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of UniGroup.
Male
1.6/5
Female
2.1/5
UniGroup Customer Service Score by Usage
UniGroup's Customer Service score was rated 1.5 stars by customers who have used UniGroup's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
UniGroup as an Employer
2.2/5
UniGroup has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
UniGroup scored a -44 for Net Promoter Score and a -45 for Employee Net Promoter Score. NPS gauges how likely a customer of UniGroup would recommend the brand to a friend. ENPS measures how likely UniGroup employees would recommend working at UniGroup to a friend.
Net Promoter Score
-44
NPS Score
| 25% | Promoters |
|---|---|
| 6% | Passive |
| 69% | Detractors |
Employee Net Promoter Score
-45
eNPS Score
| 22% | Promoters |
|---|---|
| 11% | Passive |
| 67% | Detractors |
