64
NPS
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Brand Page
Unily
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About Unily's Brand
Unily is the full digital workplace solution uniting the very best of Microsoft Enterprise Technology.
Brand at a Glance
3.8/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Unily NPS
Unily's Net Promoter Score (NPS) is a 64 with 76% Promoters, 12% Passives, and 12% Detractors. Net Promoter Score tracks whether Unily's customers would recommend using the product based on a scale of -100 to 100.
Unily Overall NPS
| 76% | Promoters |
|---|---|
| 12% | Passives |
| 12% | Detractors |
Unily NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unily NPS by Usage
Unily's NPS was rated 37 points by customers who have used Unily's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
Unily Product Quality
3.8/5
Unily has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Unily Product Information
Unily serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, and Mexico. Unily supports iOS and Web devices and offers products for medium and large sized businesses.
Unily’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.unily.com/
Languages Supported
English
Arabic
Dutch
French
German
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Italian
Korean
Russian
Swedish
Polish
Danish
Finnish
Norwegian
Product Type
Communication Software
Content Management System (CMS) Software
Sales Management Software
Sales Enablement Software
Web Collaboration Software
Portal Software
Enterprise Social Networking Software
Intranet Software
Online Community Software
Employee Recognition Software
Social Networking Software
Internal Communications Software
Digital Workplace Software
Unily Pricing
Unily ROI & Value For Money
3.8/5
Unily has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Unily Pricing Plans
Unily has a pricing structure that accommodates medium and large businesses. Starting from $4995/month, Unily uses a subscription model.
Who Uses Unily?
Medium Businesses
Large Enterprises
Unily Customer Service
3.7/5
Unily has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Unily's Customer Service
Website
https://www.unily.com/
Consumer vs. Employees
Unily scored a 64 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Unily would recommend the brand to a friend. ENPS measures how likely Unily employees would recommend working at Unily to a friend.
Net Promoter Score
64
NPS Score
| 76% | Promoters |
|---|---|
| 12% | Passive |
| 12% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
