-100
NPS
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Union Assurance
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About Union Assurance's Brand
Provider of insurance services. The company offers insurance advisory services in the areas of life insurance, reinsurance and offers tailor made insurance products and services in Sri Lanka.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Union Assurance NPS
Union Assurance's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Union Assurance's customers would recommend using the product based on a scale of -100 to 100.
Union Assurance Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Union Assurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Union Assurance Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Union Assurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Union Assurance Product Quality
4/5
Union Assurance has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Union Assurance's overall Product Quality score rated by its users and customers.
Union Assurance Product Information
Union Assurance’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.unionassurance.com
- Company Size
- 1,001-5,000 Employees
Union Assurance Pricing
Union Assurance ROI & Value For Money
3.5/5
Union Assurance has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Union Assurance's overall ROI score rated by its users and customers.
Union Assurance Customer Satisfaction (CSAT)
Union Assurance Customer Satisfaction (CSAT) Score
100 / 100
Union Assurance has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Union Assurance Customer Service
3.5/5
Union Assurance has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Union Assurance's overall Customer Service score rated by its users and customers.
About Union Assurance's Customer Service
Address
20, St. Michael's Road, Colombo,
Website
www.unionassurance.com
Consumer vs. Employees
Union Assurance scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Union Assurance would recommend the brand to a friend. ENPS measures how likely Union Assurance employees would recommend working at Union Assurance to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
