30
NPS
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Union Bank of India
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About Union Bank of India's Brand
Provider of banking and financial services. The company is headquartered in Mumbai, India.
Brand at a Glance
95%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Union Bank of India NPS
Union Bank of India's Net Promoter Score (NPS) is a 30 with 57% Promoters, 16% Passives, and 27% Detractors. Net Promoter Score tracks whether Union Bank of India's customers would recommend using the product based on a scale of -100 to 100.
Union Bank of India Overall NPS
| 57% | Promoters |
|---|---|
| 16% | Passives |
| 27% | Detractors |
Union Bank of India NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 29 | Jun 2024 | 29 |
Jul 2024 31 | Jul 2024 | 31 |
Aug 2024 29 | Aug 2024 | 29 |
Sep 2024 28 | Sep 2024 | 28 |
Oct 2024 30 | Oct 2024 | 30 |
Nov 2024 30 | Nov 2024 | 30 |
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 34 | Feb 2025 | 34 |
Apr 2025 33 | Apr 2025 | 33 |
Jun 2025 33 | Jun 2025 | 33 |
Dec 2025 31 | Dec 2025 | 31 |
Mar 2026 29 | Mar 2026 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Union Bank of India NPS by Gender
Female customers rated Union Bank of India's NPS 26 points higher than Male customers.
Male
49
Union Bank of India's NPS was rated 49 by Male customers on Comparably.
67%
Promoters
15%
Passives
18%
Detractors
Female
75
Union Bank of India's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Union Bank of India NPS by Ethnicity
Union Bank of India's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 64 | Asian or Pacific Islander | 64 |
Other 45 | Other | 45 |
Union Bank of India NPS by Age
Union Bank of India's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Union Bank of India NPS by Usage
Union Bank of India's NPS was rated the highest by customers who have used Union Bank of India's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 72 | 1 to 2 Years | 72 |
2 to 5 Years 56 | 2 to 5 Years | 56 |
5 to 10 Years 33 | 5 to 10 Years | 33 |
Over 10 Years 60 | Over 10 Years | 60 |
Union Bank of India Customer Reviews
Out of the 7 Union Bank of India customer reviews 6 were positive and 1 was constructive. Union Bank of India customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Union Bank of India Customer Loyalty
95%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
95% of Union Bank of India users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Union Bank of India Customer Loyalty Score by Gender
Female customers rated Union Bank of India's Customer Loyalty score 5% higher than Male customers.
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Male
95%
Yes
Female
100%
Yes
Union Bank of India Customer Loyalty Score by Ethnicity
Union Bank of India's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Union Bank of India.
100
out of 100
Asian or Pacific Islander
96
out of 100
Other
Union Bank of India Customer Loyalty Score by Age
Union Bank of India's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 100% | 26-30 | 100% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
51-55 100% | 51-55 | 100% |
Union Bank of India Customer Loyalty Score by Usage
Union Bank of India's Customer Loyalty score was rated the highest by customers who have used Union Bank of India's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Union Bank of India Customer Loyalty Score by Industry
Union Bank of India's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
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Union Bank of India Product Quality
4.2/5
Union Bank of India has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Union Bank of India Product Information
Union Bank of India’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Union Bank of India's product the highest. Reviewers from the Tech industry rated Union Bank of India the lowest at 3.8.
- Website
- www.unionbankofindia.co.in
- Company Size
- 10,000+ Employees
Quick Insights into Union Bank of India Product Quality
Union Bank of India's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used Union Bank of India's products/services for 5 to 10 Years.
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Ranked Union Bank of India Product Quality the Highest
Ranked Union Bank of India Product Quality the Lowest
Union Bank of India Product Quality Score by Gender
Female customers rated Union Bank of India's Product Quality score 0.6 stars higher than Male customers.
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Male
4.1/5
Female
4.7/5
Union Bank of India Product Quality Score by Ethnicity
Union Bank of India's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Union Bank of India.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Other 4.2 | Other | 4.2 |
Union Bank of India Product Quality Score by Age
Union Bank of India's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Union Bank of India.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.3 | 31-35 | 4.3 |
36-40 5 | 36-40 | 5 |
51-55 4.2 | 51-55 | 4.2 |
Union Bank of India Product Quality Score by Usage
Union Bank of India's Product Quality score was rated the highest by customers who have used Union Bank of India's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Union Bank of India Product Quality Score by Industry
Union Bank of India's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Union Bank of India Pricing
Union Bank of India ROI & Value For Money
4/5
Union Bank of India has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Union Bank of India Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Computer Hardware industry think that they had the lowest ROI from Union Bank of India.
Quick Insights into Union Bank of India ROI
Union Bank of India's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Computer Hardware industry.
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Ranked Union Bank of India ROI the Highest
Ranked Union Bank of India ROI the Lowest
Union Bank of India ROI Score by Gender
Female customers rated Union Bank of India's ROI score 0.3 stars higher than Male customers.
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Male
4.1/5
Female
4.4/5
Union Bank of India ROI Score by Ethnicity
Union Bank of India's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Union Bank of India.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 4.1 | Other | 4.1 |
Union Bank of India ROI Score by Age
Union Bank of India's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Union Bank of India.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.8 | 36-40 | 4.8 |
51-55 4 | 51-55 | 4 |
Union Bank of India ROI Score by Usage
Union Bank of India's ROI score was rated the highest by customers who have used Union Bank of India's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Union Bank of India ROI Score by Industry
Union Bank of India's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Computer Hardware industry customers.
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Union Bank of India Customer Satisfaction (CSAT)
Union Bank of India Customer Satisfaction (CSAT) Score
89 / 100
Union Bank of India has an overall Customer Satisfaction score of 89 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
54%
Satisfied
35%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
4%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Union Bank of India Customer Satisfaction
Union Bank of India's Customer Satisfaction score was rated highest by customers who have used Union Bank of India's products/services for 2 to 5 Years, and rated lowest by customers ages 31-35.
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Ranked Union Bank of India Customer Satisfaction the Highest
Ranked Union Bank of India Customer Satisfaction the Lowest
Union Bank of India Customer Satisfaction Score by Gender
Female customers rated Union Bank of India's Customer Satisfaction score 15 points higher than Male customers.
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85 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 35% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 6% | |
Very Dissatisfied | 3% |
100 / 100
FemaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Union Bank of India Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Union Bank of India's Customer Satisfaction (CSAT) score was rated 93% according to Asian or Pacific Islander users and customers.
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93 / 100
Very Satisfied
57%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
CSAT according to Other
Union Bank of India's Customer Satisfaction (CSAT) score was rated 81% according to Other users and customers.
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81 / 100
Very Satisfied
52%
Satisfied
29%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
9%
Very Dissatisfied
0%
Union Bank of India Customer Satisfaction Score by Age
Union Bank of India's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Union Bank of India.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 88% | |||||||||||||||
| 26-30 | 83% | |||||||||||||||
| 31-35 | 75% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 51-55 | 100% |
Union Bank of India Customer Satisfaction Score by Usage
Union Bank of India's Customer Satisfaction score was rated the highest by customers who have used Union Bank of India's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Union Bank of India Customer Satisfaction Score by Industry
Union Bank of India's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Union Bank of India Customer Service
4.1/5
Union Bank of India has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Union Bank of India's Customer Service
Address
Union Bank Bhavan, Mumbai, 400021
Website
www.unionbankofindia.co.in
Phone Number
7
Quick Insights into Union Bank of India Customer Service
Union Bank of India's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked Union Bank of India Customer Service the Highest
Ranked Union Bank of India Customer Service the Lowest
Union Bank of India Customer Service Score by Gender
Union Bank of India's Customer Service score was rated 4.2 by both Female and Male customers on Comparably.
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Male
4.2/5
Female
4.2/5
Union Bank of India Customer Service Score by Ethnicity
Union Bank of India's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Union Bank of India.
0
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40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Other 4.3 | Other | 4.3 |
Union Bank of India Customer Service Score by Age
Union Bank of India's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Union Bank of India.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4.8 | 36-40 | 4.8 |
51-55 4.6 | 51-55 | 4.6 |
Union Bank of India Customer Service Score by Usage
Union Bank of India's Customer Service score was rated the highest by customers who have used Union Bank of India's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Union Bank of India Customer Service Score by Industry
Union Bank of India's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Union Bank of India as an Employer
Consumer vs. Employees
Union Bank of India scored a 30 for Net Promoter Score and a 41 for Employee Net Promoter Score. NPS gauges how likely a customer of Union Bank of India would recommend the brand to a friend. ENPS measures how likely Union Bank of India employees would recommend working at Union Bank of India to a friend.
Net Promoter Score
30
NPS Score
| 57% | Promoters |
|---|---|
| 16% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
41
eNPS Score
| 69% | Promoters |
|---|---|
| 3% | Passive |
| 28% | Detractors |
