0
NPS
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Union of Concerned Scientists
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About Union of Concerned Scientists' Brand
Union of Concerned Scientists provide scientific developments related to creating a healthy, safe, and sustainable future.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Union of Concerned Scientists NPS
Union of Concerned Scientists's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Union of Concerned Scientists's customers would recommend using the product based on a scale of -100 to 100.
Union of Concerned Scientists Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Union of Concerned Scientists NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Nov 2022 50 | Nov 2022 | 50 |
Apr 2023 0 | Apr 2023 | 0 |
Nov 2024 0 | Nov 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Union of Concerned Scientists Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Union of Concerned Scientists users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Union of Concerned Scientists Product Quality
3.2/5
Union of Concerned Scientists has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Union of Concerned Scientists' overall Product Quality score rated by its users and customers.
Union of Concerned Scientists Product Information
Union of Concerned Scientists’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.ucsusa.org/
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Union of Concerned Scientists Pricing
Union of Concerned Scientists ROI & Value For Money
3.5/5
Union of Concerned Scientists has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Union of Concerned Scientists' overall ROI score rated by its users and customers.
Union of Concerned Scientists Customer Satisfaction (CSAT)
Union of Concerned Scientists Customer Satisfaction (CSAT) Score
50 / 100
Union of Concerned Scientists has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Union of Concerned Scientists Customer Service
3.2/5
Union of Concerned Scientists has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Union of Concerned Scientists' overall Customer Service score rated by its users and customers.
About Union of Concerned Scientists's Customer Service
Address
Two Brattle Sq., Cambridge, MA
Website
http://www.ucsusa.org/
Phone Number
(617) 547-5552
Union of Concerned Scientists as an Employer
Consumer vs. Employees
Union of Concerned Scientists scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Union of Concerned Scientists would recommend the brand to a friend. ENPS measures how likely Union of Concerned Scientists employees would recommend working at Union of Concerned Scientists to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
