20
NPS
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Unite Us
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About Unite Us' Brand
Unite Us software connecting health, human and social services to address the social determinants of health.
Brand at a Glance
58%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Unite Us NPS
Unite Us's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Unite Us's customers would recommend using the product based on a scale of -100 to 100.
Unite Us Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Unite Us NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Nov 2021 50 | Nov 2021 | 50 |
Feb 2022 20 | Feb 2022 | 20 |
Jun 2022 33 | Jun 2022 | 33 |
Jan 2023 15 | Jan 2023 | 15 |
Mar 2024 0 | Mar 2024 | 0 |
Apr 2024 11 | Apr 2024 | 11 |
May 2024 20 | May 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unite Us NPS by Gender
Unite Us's NPS was rated 34 by Female customers on Comparably.
Female
34
Unite Us's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Unite Us's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Unite Us NPS by Ethnicity
Unite Us's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Unite Us Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Unite Us users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Unite Us Customer Loyalty Score by Gender
Unite Us's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Unite Us.
Female
70%
Yes
Male
N/A
Yes
Unite Us Customer Loyalty Score by Ethnicity
Unite Us's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Unite Us.
70
out of 100
Caucasian
Unite Us Product Quality
3.3/5
Unite Us has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Unite Us' overall Product Quality score rated by its users and customers.
Unite Us Product Information
Unite Us’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.uniteus.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Quick Insights into Unite Us Product Quality
Unite Us's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Unite Us' Product Quality.
Ranked Unite Us Product Quality the Highest
Unite Us Product Quality Score by Gender
Unite Us's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Unite Us.
Female
3.1/5
Male
N/A
Unite Us Product Quality Score by Ethnicity
Unite Us's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Unite Us.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Unite Us Pricing
Unite Us ROI & Value For Money
3.3/5
Unite Us has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Unite Us ROI
Unite Us's ROI score was rated highest by Caucasian customers.
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Ranked Unite Us ROI the Highest
Unite Us ROI Score by Gender
Unite Us's ROI score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Unite Us.
Female
3.3/5
Male
N/A
Unite Us ROI Score by Ethnicity
Unite Us's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Unite Us.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Unite Us Customer Satisfaction (CSAT)
Unite Us Customer Satisfaction (CSAT) Score
70 / 100
Unite Us has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
30%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Unite Us Customer Satisfaction
Unite Us's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Unite Us' Customer Satisfaction.
Ranked Unite Us Customer Satisfaction the Highest
Unite Us Customer Satisfaction Score by Gender
Unite Us's Customer Satisfaction score was rated 66 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Unite Us.
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Unite Us Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Unite Us' Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Unite Us.
66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
Unite Us Customer Service
3.4/5
Unite Us has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Unite Us's Customer Service
Address
217 Broadway Floor 8, New York City, NY 10007
Website
https://www.uniteus.com/
Phone Number
2398235895
Unite Us's Social Links
Quick Insights into Unite Us Customer Service
Unite Us's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Unite Us' Customer Service score.
Ranked Unite Us Customer Service the Highest
Unite Us Customer Service Score by Gender
Unite Us's Customer Service score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Unite Us.
Female
3.8/5
Male
N/A
Unite Us Customer Service Score by Ethnicity
Unite Us's Customer Service score was rated 3.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Unite Us.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Unite Us as an Employer
4.3/5
Unite Us has a 4.3/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Unite Us scored a 20 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Unite Us would recommend the brand to a friend. ENPS measures how likely Unite Us employees would recommend working at Unite Us to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 45% | Promoters |
|---|---|
| 14% | Passive |
| 41% | Detractors |
