-50
NPS
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United Fire Group
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About United Fire Group's Brand
United Fire & Casualty Company is an Iowa insurance company incorporated in January 1946.
Brand at a Glance
73%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
United Fire Group NPS
United Fire Group's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether United Fire Group's customers would recommend using the product based on a scale of -100 to 100.
United Fire Group Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
United Fire Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Nov 2021 0 | Nov 2021 | 0 |
Sep 2022 -33 | Sep 2022 | -33 |
May 2024 -50 | May 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Fire Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of United Fire Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
United Fire Group Product Quality
3.7/5
United Fire Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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United Fire Group Product Information
United Fire Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Insurance
United Fire Group Pricing
United Fire Group ROI & Value For Money
3.2/5
United Fire Group has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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United Fire Group Customer Satisfaction (CSAT)
United Fire Group Customer Satisfaction (CSAT) Score
33 / 100
United Fire Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
United Fire Group Customer Service
3.2/5
United Fire Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About United Fire Group's Customer Service
Address
Cedar Rapids, IA
Website
http://www.unitedfiregroup.com
Phone Number
319-399-5700
United Fire Group as an Employer
4.5/5
United Fire Group has a 4.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
United Fire Group scored a -50 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of United Fire Group would recommend the brand to a friend. ENPS measures how likely United Fire Group employees would recommend working at United Fire Group to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 46% | Promoters |
|---|---|
| 27% | Passive |
| 27% | Detractors |
