36
NPS
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United Nations OCHA
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About United Nations OCHA's Brand
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.9/5
Customer Service
United Nations OCHA NPS
United Nations OCHA's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether United Nations OCHA's customers would recommend using the product based on a scale of -100 to 100.
United Nations OCHA Overall NPS
| 57% | Promoters |
|---|---|
| 22% | Passives |
| 21% | Detractors |
United Nations OCHA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Mar 2022 -33 | Mar 2022 | -33 |
Jun 2022 -25 | Jun 2022 | -25 |
Oct 2022 -40 | Oct 2022 | -40 |
Dec 2022 -17 | Dec 2022 | -17 |
Jan 2023 -1 | Jan 2023 | -1 |
Mar 2023 11 | Mar 2023 | 11 |
Apr 2023 20 | Apr 2023 | 20 |
Aug 2023 18 | Aug 2023 | 18 |
Mar 2024 25 | Mar 2024 | 25 |
Jul 2024 30 | Jul 2024 | 30 |
Dec 2024 36 | Dec 2024 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Nations OCHA NPS by Gender
United Nations OCHA's NPS was rated 25 by Male customers on Comparably.
Male
25
United Nations OCHA's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
N/A
United Nations OCHA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
United Nations OCHA NPS by Ethnicity
United Nations OCHA's NPS was rated 100 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
United Nations OCHA NPS by Usage
United Nations OCHA's NPS was rated 0 points by customers who have used United Nations OCHA's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
United Nations OCHA Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of United Nations OCHA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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United Nations OCHA Customer Loyalty Score by Gender
United Nations OCHA's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
United Nations OCHA Customer Loyalty Score by Ethnicity
United Nations OCHA's Customer Loyalty score was rated 100% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of United Nations OCHA.
100
out of 100
African American/Black
United Nations OCHA Customer Loyalty Score by Usage
United Nations OCHA's Customer Loyalty score was rated 100% by customers who have used United Nations OCHA's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
United Nations OCHA Product Quality
3.9/5
United Nations OCHA has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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United Nations OCHA Product Information
United Nations OCHA’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.unocha.org
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Consumer Services
Quick Insights into United Nations OCHA Product Quality
United Nations OCHA's Product Quality score was rated highest by African American/Black customers.
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Ranked United Nations OCHA Product Quality the Highest
United Nations OCHA Product Quality Score by Gender
United Nations OCHA's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of United Nations OCHA.
Male
3.5/5
Female
N/A
United Nations OCHA Product Quality Score by Ethnicity
United Nations OCHA's Product Quality score was rated 4.3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of United Nations OCHA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.3 | African American/Black | 4.3 |
United Nations OCHA Product Quality Score by Usage
United Nations OCHA's Product Quality score was rated 4.1 stars by customers who have used United Nations OCHA's products/services for Less than 1 Year.
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United Nations OCHA Pricing
United Nations OCHA ROI & Value For Money
3.3/5
United Nations OCHA has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into United Nations OCHA ROI
United Nations OCHA's ROI score was rated highest by African American/Black customers.
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Ranked United Nations OCHA ROI the Highest
United Nations OCHA ROI Score by Gender
United Nations OCHA's ROI score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of United Nations OCHA.
Male
3.6/5
Female
N/A
United Nations OCHA ROI Score by Ethnicity
United Nations OCHA's ROI score was rated 3.8 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of United Nations OCHA.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.8 | African American/Black | 3.8 |
United Nations OCHA ROI Score by Usage
United Nations OCHA's ROI score was rated 3.5 stars by customers who have used United Nations OCHA's products/services for Less than 1 Year.
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United Nations OCHA Customer Satisfaction (CSAT)
United Nations OCHA Customer Satisfaction (CSAT) Score
100 / 100
United Nations OCHA has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
44%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into United Nations OCHA Customer Satisfaction
United Nations OCHA's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked United Nations OCHA's Customer Satisfaction.
Ranked United Nations OCHA Customer Satisfaction the Highest
United Nations OCHA Customer Satisfaction Score by Gender
United Nations OCHA's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of United Nations OCHA.
100 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
United Nations OCHA Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
United Nations OCHA's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of United Nations OCHA.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
United Nations OCHA Customer Service
3.9/5
United Nations OCHA has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About United Nations OCHA's Customer Service
Address
United Nations Secretariat, New York City, NY 10017
Website
http://www.unocha.org
Quick Insights into United Nations OCHA Customer Service
United Nations OCHA's Customer Service score was rated highest by customers who have used United Nations OCHA's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked United Nations OCHA's Customer Service score.
Ranked United Nations OCHA Customer Service the Highest
United Nations OCHA Customer Service Score by Gender
United Nations OCHA's Customer Service score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of United Nations OCHA.
Male
4.2/5
Female
N/A
United Nations OCHA Customer Service Score by Ethnicity
United Nations OCHA's Customer Service score was rated 4 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of United Nations OCHA.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4 | African American/Black | 4 |
United Nations OCHA Customer Service Score by Usage
United Nations OCHA's Customer Service score was rated 4.3 stars by customers who have used United Nations OCHA's products/services for Less than 1 Year.
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Consumer vs. Employees
United Nations OCHA scored a 36 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of United Nations OCHA would recommend the brand to a friend. ENPS measures how likely United Nations OCHA employees would recommend working at United Nations OCHA to a friend.
Net Promoter Score
36
NPS Score
| 57% | Promoters |
|---|---|
| 22% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
