-34
NPS
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Brand Page
United Site Services
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About United Site Services' Brand
Brand at a Glance
66%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
United Site Services NPS
United Site Services's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether United Site Services's customers would recommend using the product based on a scale of -100 to 100.
United Site Services Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
United Site Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
May 2021 0 | May 2021 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Jan 2023 0 | Jan 2023 | 0 |
Feb 2023 -20 | Feb 2023 | -20 |
Apr 2023 -33 | Apr 2023 | -33 |
Aug 2023 -15 | Aug 2023 | -15 |
Jan 2024 -25 | Jan 2024 | -25 |
Dec 2024 -33 | Dec 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Site Services NPS by Gender
United Site Services's NPS was rated -100 by Male customers on Comparably.
Male
-100
United Site Services's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
United Site Services's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
United Site Services NPS by Ethnicity
United Site Services's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
United Site Services NPS by Usage
United Site Services's NPS was rated -100 points by customers who have used United Site Services's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
United Site Services Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of United Site Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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United Site Services Customer Loyalty Score by Gender
United Site Services's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of United Site Services.
Male
40%
Yes
Female
N/A
Yes
United Site Services Customer Loyalty Score by Ethnicity
United Site Services's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of United Site Services.
55
out of 100
Caucasian
United Site Services Customer Loyalty Score by Usage
United Site Services's Customer Loyalty score was rated 70% by customers who have used United Site Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
United Site Services Product Quality
2.4/5
United Site Services has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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United Site Services Product Information
United Site Services’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into United Site Services Product Quality
United Site Services's Product Quality score was rated highest by Caucasian customers.
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Ranked United Site Services Product Quality the Highest
United Site Services Product Quality Score by Gender
United Site Services's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of United Site Services.
Male
1.5/5
Female
N/A
United Site Services Product Quality Score by Ethnicity
United Site Services's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of United Site Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
United Site Services Product Quality Score by Usage
United Site Services's Product Quality score was rated 1.5 stars by customers who have used United Site Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
United Site Services Pricing
United Site Services ROI & Value For Money
2.2/5
United Site Services has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into United Site Services ROI
United Site Services's ROI score was rated highest by Caucasian customers.
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Ranked United Site Services ROI the Highest
United Site Services ROI Score by Gender
United Site Services's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of United Site Services.
Male
1.5/5
Female
N/A
United Site Services ROI Score by Ethnicity
United Site Services's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of United Site Services.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
United Site Services ROI Score by Usage
United Site Services's ROI score was rated 1.5 stars by customers who have used United Site Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
United Site Services Customer Satisfaction (CSAT)
United Site Services Customer Satisfaction (CSAT) Score
17 / 100
United Site Services has an overall Customer Satisfaction score of 17 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into United Site Services Customer Satisfaction
United Site Services's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked United Site Services' Customer Satisfaction.
Ranked United Site Services Customer Satisfaction the Highest
United Site Services Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
United Site Services' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of United Site Services.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
United Site Services Customer Satisfaction Score by Usage
United Site Services's Customer Satisfaction score was rated 0 points by customers who have used United Site Services's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
United Site Services Customer Service
2.5/5
United Site Services has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About United Site Services's Customer Service
Website
http://www.unitedsiteservices.com
Quick Insights into United Site Services Customer Service
United Site Services's Customer Service score was rated highest by customers who have used United Site Services's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked United Site Services' Customer Service score.
Ranked United Site Services Customer Service the Highest
United Site Services Customer Service Score by Gender
United Site Services's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of United Site Services.
Male
1.5/5
Female
N/A
United Site Services Customer Service Score by Ethnicity
United Site Services's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of United Site Services.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
United Site Services Customer Service Score by Usage
United Site Services's Customer Service score was rated 1.6 stars by customers who have used United Site Services's products/services for Over 10 Years.
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United Site Services as an Employer
2.8/5
United Site Services has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
United Site Services scored a -34 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of United Site Services would recommend the brand to a friend. ENPS measures how likely United Site Services employees would recommend working at United Site Services to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 40% | Promoters |
|---|---|
| 8% | Passive |
| 52% | Detractors |
