17
NPS
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United Talent Agency
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About United Talent Agency's Brand
United Talent Agency is a talent and literary agency representing actors, writers, directors, producers, recording artists and more.
Brand at a Glance
49%
Customer Loyalty
3.1/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
United Talent Agency NPS
United Talent Agency's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether United Talent Agency's customers would recommend using the product based on a scale of -100 to 100.
United Talent Agency Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
United Talent Agency NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 20 | Mar 2023 | 20 |
Apr 2023 18 | Apr 2023 | 18 |
May 2023 25 | May 2023 | 25 |
Sep 2023 30 | Sep 2023 | 30 |
Oct 2023 34 | Oct 2023 | 34 |
Nov 2023 31 | Nov 2023 | 31 |
Dec 2023 34 | Dec 2023 | 34 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 24 | Feb 2024 | 24 |
Mar 2024 19 | Mar 2024 | 19 |
Aug 2024 22 | Aug 2024 | 22 |
Jan 2025 17 | Jan 2025 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
United Talent Agency Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of United Talent Agency users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
United Talent Agency Product Quality
3.1/5
United Talent Agency has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock United Talent Agency's overall Product Quality score rated by its users and customers.
United Talent Agency Product Information
United Talent Agency’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.unitedtalent.com
- Company Size
- 201-500 Employees
Industry
Tech
Gaming
Media
Sports & Entertainment
United Talent Agency Pricing
United Talent Agency ROI & Value For Money
2.9/5
United Talent Agency has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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United Talent Agency Customer Satisfaction (CSAT)
United Talent Agency Customer Satisfaction (CSAT) Score
53 / 100
United Talent Agency has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
33%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
20%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
United Talent Agency Customer Service
3.2/5
United Talent Agency has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About United Talent Agency's Customer Service
Address
9336 Civic Center Drive, Beverly Hills, CA 90210
Website
http://www.unitedtalent.com
Phone Number
310-273-6700
United Talent Agency as an Employer
2.6/5
United Talent Agency has a 2.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
United Talent Agency scored a 17 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of United Talent Agency would recommend the brand to a friend. ENPS measures how likely United Talent Agency employees would recommend working at United Talent Agency to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
