13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Unity Bank
Marketing or Exec? Claim Your Free Account
About Unity Bank's Brand
Unity Bank provides financial services to retail and business customers through our branches located in Hunterdon, Middlesex.
Brand at a Glance
85%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Unity Bank NPS
Unity Bank's Net Promoter Score (NPS) is a 13 with 54% Promoters, 5% Passives, and 41% Detractors. Net Promoter Score tracks whether Unity Bank's customers would recommend using the product based on a scale of -100 to 100.
Unity Bank Overall NPS
| 54% | Promoters |
|---|---|
| 5% | Passives |
| 41% | Detractors |
Unity Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -33 | Nov 2022 | -33 |
Dec 2022 -9 | Dec 2022 | -9 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 7 | May 2023 | 7 |
Jun 2023 0 | Jun 2023 | 0 |
Aug 2023 7 | Aug 2023 | 7 |
Sep 2023 10 | Sep 2023 | 10 |
Dec 2023 16 | Dec 2023 | 16 |
Feb 2024 10 | Feb 2024 | 10 |
Mar 2024 5 | Mar 2024 | 5 |
Dec 2024 9 | Dec 2024 | 9 |
Apr 2025 13 | Apr 2025 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Unity Bank NPS by Gender
Unity Bank's NPS was rated -20 by Male customers on Comparably.
Male
-20
Unity Bank's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
Unity Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Unity Bank NPS by Ethnicity
Unity Bank's NPS was rated -34 points by African American/Black customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -34 | African American/Black | -34 |
Unity Bank NPS by Usage
Unity Bank's NPS was rated 34 points by customers who have used Unity Bank's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Unity Bank Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Unity Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Unity Bank Customer Loyalty Score by Gender
Unity Bank's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Unity Bank.
Male
82%
Yes
Female
N/A
Yes
Unity Bank Customer Loyalty Score by Ethnicity
Unity Bank's Customer Loyalty score was rated 70% by African American/Black customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Unity Bank.
70
out of 100
African American/Black
Unity Bank Customer Loyalty Score by Usage
Unity Bank's Customer Loyalty score was rated 100% by customers who have used Unity Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Unity Bank Customer Loyalty Score by Industry
Unity Bank's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Unity Bank Product Quality
3.5/5
Unity Bank has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Unity Bank's overall Product Quality score rated by its users and customers.
Unity Bank Product Information
Unity Bank’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Unity Bank's product the highest.
- Website
- http://www.unitybank.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Quick Insights into Unity Bank Product Quality
Unity Bank's Product Quality score was rated highest by customers who have used Unity Bank's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Unity Bank's Product Quality.
Ranked Unity Bank Product Quality the Highest
Unity Bank Product Quality Score by Gender
Unity Bank's Product Quality score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Unity Bank.
Male
3/5
Female
N/A
Unity Bank Product Quality Score by Ethnicity
Unity Bank's Product Quality score was rated 3.5 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Unity Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3.5 | African American/Black | 3.5 |
Unity Bank Product Quality Score by Usage
Unity Bank's Product Quality score was rated 4.3 stars by customers who have used Unity Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Unity Bank Product Quality Score by Industry
Unity Bank's Product Quality score was rated 2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Unity Bank Pricing
Unity Bank ROI & Value For Money
3.2/5
Unity Bank has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Unity Bank's overall ROI score rated by its users and customers.
Unity Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Unity Bank ROI
Unity Bank's ROI score was rated highest by customers who have used Unity Bank's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Unity Bank's ROI score.
Ranked Unity Bank ROI the Highest
Unity Bank ROI Score by Gender
Unity Bank's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Unity Bank.
Male
2.7/5
Female
N/A
Unity Bank ROI Score by Ethnicity
Unity Bank's ROI score was rated 3 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Unity Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 3 | African American/Black | 3 |
Unity Bank ROI Score by Usage
Unity Bank's ROI score was rated 4 stars by customers who have used Unity Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Unity Bank ROI Score by Industry
Unity Bank's ROI score was rated 1.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Unity Bank Customer Satisfaction (CSAT)
Unity Bank Customer Satisfaction (CSAT) Score
79 / 100
Unity Bank has an overall Customer Satisfaction score of 79 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Unity Bank Customer Satisfaction
Unity Bank's Customer Satisfaction score was rated highest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Unity Bank's Customer Satisfaction.
Ranked Unity Bank Customer Satisfaction the Highest
Unity Bank Customer Satisfaction Score by Gender
Unity Bank's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Unity Bank.
67 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Unity Bank Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Unity Bank's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Unity Bank.
67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Unity Bank Customer Service
3.4/5
Unity Bank has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Unity Bank's overall Customer Service score rated by its users and customers.
About Unity Bank's Customer Service
Address
64 Old Highway 22, Clinton, NJ
Website
http://www.unitybank.com/
Phone Number
908-730-7630
Quick Insights into Unity Bank Customer Service
Unity Bank's Customer Service score was rated highest by customers who have used Unity Bank's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Unity Bank's Customer Service score.
Ranked Unity Bank Customer Service the Highest
Unity Bank Customer Service Score by Gender
Unity Bank's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Unity Bank.
Male
2.8/5
Female
N/A
Unity Bank Customer Service Score by Ethnicity
Unity Bank's Customer Service score was rated 3.1 stars by African American/Black customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Unity Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 3.1 | African American/Black | 3.1 |
Unity Bank Customer Service Score by Usage
Unity Bank's Customer Service score was rated 4.1 stars by customers who have used Unity Bank's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Unity Bank Customer Service Score by Industry
Unity Bank's Customer Service score was rated 1.8 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Unity Bank as an Employer
4.5/5
Unity Bank has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Unity Bank scored a 13 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Unity Bank would recommend the brand to a friend. ENPS measures how likely Unity Bank employees would recommend working at Unity Bank to a friend.
Net Promoter Score
13
NPS Score
| 54% | Promoters |
|---|---|
| 5% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 48% | Promoters |
|---|---|
| 28% | Passive |
| 24% | Detractors |
