0
NPS
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Universal Hospital
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About Universal Hospital's Brand
Universal Hospital Services is a provider of medical equipment management and service solutions to the health care industry.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Universal Hospital NPS
Universal Hospital's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Universal Hospital's customers would recommend using the product based on a scale of -100 to 100.
Universal Hospital Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Universal Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 0 | Apr 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Universal Hospital Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Universal Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Universal Hospital Product Quality
4/5
Universal Hospital has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Universal Hospital's overall Product Quality score rated by its users and customers.
Universal Hospital Product Information
Universal Hospital’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.uhs.com
- Company Size
- 201-500 Employees
Industry
Tech
Healthcare
Universal Hospital Pricing
Universal Hospital ROI & Value For Money
4/5
Universal Hospital has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Universal Hospital's overall ROI score rated by its users and customers.
Universal Hospital Customer Satisfaction (CSAT)
Universal Hospital Customer Satisfaction (CSAT) Score
100 / 100
Universal Hospital has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Universal Hospital Customer Service
4/5
Universal Hospital has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Universal Hospital's overall Customer Service score rated by its users and customers.
About Universal Hospital's Customer Service
Address
Minneapolis, MN
Website
www.uhs.com
Universal Hospital as an Employer
3.4/5
Universal Hospital has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Universal Hospital scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Universal Hospital would recommend the brand to a friend. ENPS measures how likely Universal Hospital employees would recommend working at Universal Hospital to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
