21
NPS
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Universal Robina Corporation
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About Universal Robina Corporation's Brand
Universal Robina Corporation is a snacks and beverage manufacturer.
Brand at a Glance
83%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
Universal Robina Corporation NPS
Universal Robina Corporation's Net Promoter Score (NPS) is a 21 with 58% Promoters, 5% Passives, and 37% Detractors. Net Promoter Score tracks whether Universal Robina Corporation's customers would recommend using the product based on a scale of -100 to 100.
Universal Robina Corporation Overall NPS
| 58% | Promoters |
|---|---|
| 5% | Passives |
| 37% | Detractors |
Universal Robina Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 18 | Mar 2024 | 18 |
Apr 2024 22 | Apr 2024 | 22 |
May 2024 20 | May 2024 | 20 |
Sep 2024 13 | Sep 2024 | 13 |
Oct 2024 25 | Oct 2024 | 25 |
Dec 2024 22 | Dec 2024 | 22 |
Mar 2025 26 | Mar 2025 | 26 |
May 2025 28 | May 2025 | 28 |
Jun 2025 28 | Jun 2025 | 28 |
Sep 2025 26 | Sep 2025 | 26 |
Oct 2025 22 | Oct 2025 | 22 |
Nov 2025 20 | Nov 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Universal Robina Corporation NPS by Gender
Male customers rated Universal Robina Corporation's NPS 20 points higher than Female customers.
Male
34
Universal Robina Corporation's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
14
Universal Robina Corporation's NPS was rated 14 by Female customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Universal Robina Corporation NPS by Ethnicity
Universal Robina Corporation's NPS was rated -26 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander -26 | Asian or Pacific Islander | -26 |
Universal Robina Corporation NPS by Age
Universal Robina Corporation's NPS was rated -12 points by customers ages 18-25 on Comparably.
Universal Robina Corporation NPS by Usage
Universal Robina Corporation's NPS was rated 42 points by customers who have used Universal Robina Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 42 | Over 10 Years | 42 |
Universal Robina Corporation Customer Reviews
Out of the 2 Universal Robina Corporation customer reviews 1 was positive and 1 was constructive. Universal Robina Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Universal Robina Corporation Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Universal Robina Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Universal Robina Corporation Customer Loyalty Score by Gender
Male customers rated Universal Robina Corporation's Customer Loyalty score 13% higher than Female customers.
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Male
100%
Yes
Female
87%
Yes
Universal Robina Corporation Customer Loyalty Score by Ethnicity
Universal Robina Corporation's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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78
out of 100
Asian or Pacific Islander
Universal Robina Corporation Customer Loyalty Score by Age
Universal Robina Corporation's Customer Loyalty score was rated 80% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 80% | 18-25 | 80% |
Universal Robina Corporation Customer Loyalty Score by Usage
Universal Robina Corporation's Customer Loyalty score was rated 100% by customers who have used Universal Robina Corporation's products/services for Over 10 Years.
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Universal Robina Corporation Customer Loyalty Score by Industry
Universal Robina Corporation's Customer Loyalty score was rated 70% by Accounting industry customers.
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Universal Robina Corporation Product Quality
4.3/5
Universal Robina Corporation has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Universal Robina Corporation Product Information
Universal Robina Corporation’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Universal Robina Corporation's product the highest.
- Website
- http://www2.urc.com.ph/
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Hardware and Devices
Quick Insights into Universal Robina Corporation Product Quality
Universal Robina Corporation's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Universal Robina Corporation Product Quality the Highest
Ranked Universal Robina Corporation Product Quality the Lowest
Universal Robina Corporation Product Quality Score by Gender
Male customers rated Universal Robina Corporation's Product Quality score 0.9 stars higher than Female customers.
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Male
5/5
Female
4.1/5
Universal Robina Corporation Product Quality Score by Ethnicity
Universal Robina Corporation's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Universal Robina Corporation Product Quality Score by Age
Universal Robina Corporation's Product Quality score was rated 4 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
Universal Robina Corporation Product Quality Score by Usage
Universal Robina Corporation's Product Quality score was rated 4.6 stars by customers who have used Universal Robina Corporation's products/services for Over 10 Years.
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Universal Robina Corporation Product Quality Score by Industry
Universal Robina Corporation's Product Quality score was rated 3.7 stars by Accounting industry customers.
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Universal Robina Corporation Pricing
Universal Robina Corporation ROI & Value For Money
4.1/5
Universal Robina Corporation has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Universal Robina Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Universal Robina Corporation ROI
Universal Robina Corporation's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Universal Robina Corporation ROI the Highest
Ranked Universal Robina Corporation ROI the Lowest
Universal Robina Corporation ROI Score by Gender
Male customers rated Universal Robina Corporation's ROI score 0.7 stars higher than Female customers.
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Male
5/5
Female
4.3/5
Universal Robina Corporation ROI Score by Ethnicity
Universal Robina Corporation's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Universal Robina Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Universal Robina Corporation ROI Score by Age
Universal Robina Corporation's ROI score was rated 4.3 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
Universal Robina Corporation ROI Score by Usage
Universal Robina Corporation's ROI score was rated 4.8 stars by customers who have used Universal Robina Corporation's products/services for Over 10 Years.
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Universal Robina Corporation ROI Score by Industry
Universal Robina Corporation's ROI score was rated 4.2 stars by Accounting industry customers.
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Universal Robina Corporation Customer Satisfaction (CSAT)
Universal Robina Corporation Customer Satisfaction (CSAT) Score
83 / 100
Universal Robina Corporation has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
61%
Satisfied
22%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
6%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Universal Robina Corporation Customer Satisfaction
Universal Robina Corporation's Customer Satisfaction score was rated highest by customers who have used Universal Robina Corporation's products/services for Over 10 Years.
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Ranked Universal Robina Corporation Customer Satisfaction the Highest
Universal Robina Corporation Customer Satisfaction Score by Gender
Universal Robina Corporation's Customer Satisfaction score was rated 86 by Female customers on Comparably.
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86 / 100
FemaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Universal Robina Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Universal Robina Corporation's Customer Satisfaction (CSAT) score was rated 71% according to Asian or Pacific Islander users and customers.
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71 / 100
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
Universal Robina Corporation Customer Satisfaction Score by Age
Universal Robina Corporation's Customer Satisfaction score was rated 72 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Universal Robina Corporation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 72% |
Universal Robina Corporation Customer Satisfaction Score by Usage
Universal Robina Corporation's Customer Satisfaction score was rated 100 points by customers who have used Universal Robina Corporation's products/services for Over 10 Years.
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Universal Robina Corporation Customer Satisfaction Score by Industry
Universal Robina Corporation's Customer Satisfaction score was rated 50 points by Accounting industry customers.
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"title": "Universal Robina Corporation Customer Satisfaction Score by Industry",
"text": "Universal Robina Corporation's Customer Satisfaction score was rated 50 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Universal Robina Corporation's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
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}Universal Robina Corporation Customer Service
4.3/5
Universal Robina Corporation has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Universal Robina Corporation's Customer Service
Address
1600 Philippines
Website
http://www2.urc.com.ph/
Phone Number
63 2 671 2935
Quick Insights into Universal Robina Corporation Customer Service
Universal Robina Corporation's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Universal Robina Corporation Customer Service the Highest
Ranked Universal Robina Corporation Customer Service the Lowest
Universal Robina Corporation Customer Service Score by Gender
Male customers rated Universal Robina Corporation's Customer Service score 0.8 stars higher than Female customers.
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Male
5/5
Female
4.2/5
Universal Robina Corporation Customer Service Score by Ethnicity
Universal Robina Corporation's Customer Service score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Universal Robina Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Universal Robina Corporation Customer Service Score by Age
Universal Robina Corporation's Customer Service score was rated 4.2 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
Universal Robina Corporation Customer Service Score by Usage
Universal Robina Corporation's Customer Service score was rated 4.7 stars by customers who have used Universal Robina Corporation's products/services for Over 10 Years.
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Universal Robina Corporation Customer Service Score by Industry
Universal Robina Corporation's Customer Service score was rated 4.2 stars by Accounting industry customers.
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Universal Robina Corporation as an Employer
3.8/5
Universal Robina Corporation has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
CEO of Universal Robina Corporation
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Universal Robina Corporation scored a 21 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Universal Robina Corporation would recommend the brand to a friend. ENPS measures how likely Universal Robina Corporation employees would recommend working at Universal Robina Corporation to a friend.
Net Promoter Score
21
NPS Score
| 58% | Promoters |
|---|---|
| 5% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
