100
NPS
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Universal Services of America
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About Universal Services of America's Brand
"Universal Services of America recently merged with AlliedBarton, creating the largest security services provider in North America as Allied Universal"
Universal Services of America NPS
Universal Services of America's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Universal Services of America's customers would recommend using the product based on a scale of -100 to 100.
Universal Services of America Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Universal Services of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 100 | Aug 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Universal Services of America as an Employer
2.2/5
Universal Services of America has a 2.2/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of Universal Services of America
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Universal Services of America scored a 100 for Net Promoter Score and a -47 for Employee Net Promoter Score. NPS gauges how likely a customer of Universal Services of America would recommend the brand to a friend. ENPS measures how likely Universal Services of America employees would recommend working at Universal Services of America to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-47
eNPS Score
| 16% | Promoters |
|---|---|
| 21% | Passive |
| 63% | Detractors |
