-100
NPS
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Brand Page
Universal Technical Institute
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About Universal Technical Institute's Brand
Brand at a Glance
100%
Customer Loyalty
2.2/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Universal Technical Institute CMO
Piper Jameson
Piper Jameson serves as the Executive Vice President & Chief Marketing Officer of Universal Technical Institute, Inc.. Piper started at Universal Technical Institute, Inc. in February of 2017. Piper currently resides in the Phoenix, Arizona Area.
Universal Technical Institute NPS
Universal Technical Institute's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Universal Technical Institute's customers would recommend using the product based on a scale of -100 to 100.
Universal Technical Institute Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Universal Technical Institute NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Universal Technical Institute Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Universal Technical Institute users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Universal Technical Institute Product Quality
2.2/5
Universal Technical Institute has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Universal Technical Institute's overall Product Quality score rated by its users and customers.
Universal Technical Institute Product Information
Universal Technical Institute’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Website
- http://www.uti.edu
- Company Size
- 501-1,000 Employees
Universal Technical Institute Pricing
Universal Technical Institute ROI & Value For Money
1.5/5
Universal Technical Institute has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Universal Technical Institute Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Universal Technical Institute Customer Service
1.5/5
Universal Technical Institute has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Universal Technical Institute's overall Customer Service score rated by its users and customers.
About Universal Technical Institute's Customer Service
Website
http://www.uti.edu
Universal Technical Institute as an Employer
3.3/5
Universal Technical Institute has a 3.3/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Universal Technical Institute
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Universal Technical Institute scored a -100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Universal Technical Institute would recommend the brand to a friend. ENPS measures how likely Universal Technical Institute employees would recommend working at Universal Technical Institute to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
