-25
NPS
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Universal Weather and Aviation
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About Universal Weather and Aviation's Brand
Aviation Flight Support Services
Brand at a Glance
38%
Customer Loyalty
3/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
Universal Weather and Aviation NPS
Universal Weather and Aviation's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Universal Weather and Aviation's customers would recommend using the product based on a scale of -100 to 100.
Universal Weather and Aviation Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Universal Weather and Aviation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
May 2023 50 | May 2023 | 50 |
Dec 2023 0 | Dec 2023 | 0 |
Apr 2024 -25 | Apr 2024 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Universal Weather and Aviation Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Universal Weather and Aviation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Universal Weather and Aviation Product Quality
3/5
Universal Weather and Aviation has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Universal Weather and Aviation's overall Product Quality score rated by its users and customers.
Universal Weather and Aviation Product Information
Universal Weather and Aviation’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Universal Weather and Aviation Pricing
Universal Weather and Aviation ROI & Value For Money
3.4/5
Universal Weather and Aviation has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Universal Weather and Aviation Customer Satisfaction (CSAT)
Universal Weather and Aviation Customer Satisfaction (CSAT) Score
75 / 100
Universal Weather and Aviation has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Universal Weather and Aviation Customer Service
3.8/5
Universal Weather and Aviation has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Universal Weather and Aviation's Customer Service
Address
8787 Tallyho Rd, Houston, TX
Website
http://www.universalweather.com
Phone Number
(713) 944-1622
Universal Weather and Aviation as an Employer
2.4/5
Universal Weather and Aviation has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Universal Weather and Aviation
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Universal Weather and Aviation scored a -25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Universal Weather and Aviation would recommend the brand to a friend. ENPS measures how likely Universal Weather and Aviation employees would recommend working at Universal Weather and Aviation to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
