100
NPS
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Brand Page
University of St. Thomas
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About University of St. Thomas' Brand
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
University of St. Thomas NPS
University of St. Thomas's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether University of St. Thomas's customers would recommend using the product based on a scale of -100 to 100.
University of St. Thomas Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
University of St. Thomas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2025 100 | Aug 2025 | 100 |
Dec 2025 100 | Dec 2025 | 100 |
Jan 2026 100 | Jan 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
University of St. Thomas Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of University of St. Thomas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
University of St. Thomas Product Quality
5/5
University of St. Thomas has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock University of St. Thomas' overall Product Quality score rated by its users and customers.
University of St. Thomas Product Information
University of St. Thomas’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.stthomas.edu/
- Company Size
- 1,001-5,000 Employees
Industry
Education
University of St. Thomas Pricing
University of St. Thomas ROI & Value For Money
5/5
University of St. Thomas has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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University of St. Thomas Customer Satisfaction (CSAT)
University of St. Thomas Customer Satisfaction (CSAT) Score
100 / 100
University of St. Thomas has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
University of St. Thomas Customer Service
5/5
University of St. Thomas has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock University of St. Thomas' overall Customer Service score rated by its users and customers.
About University of St. Thomas's Customer Service
Address
2115 Summit Ave, 55105
Website
http://www.stthomas.edu/
Phone Number
(651) 962-5000
