100
NPS
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Brand Page
University of Washington
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About University of Washington's Brand
University of Washington is an educational institution that provides undergraduate, graduate, and research programs.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
University of Washington NPS
University of Washington's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether University of Washington's customers would recommend using the product based on a scale of -100 to 100.
University of Washington Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
University of Washington NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Apr 2024 100 | Apr 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
University of Washington Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of University of Washington users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
University of Washington Product Quality
4.5/5
University of Washington has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Washington's overall Product Quality score rated by its users and customers.
University of Washington Product Information
University of Washington’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.washington.edu
- Company Size
- 10,000+ Employees
Industry
Education
University of Washington Pricing
University of Washington ROI & Value For Money
5/5
University of Washington has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock University of Washington's overall ROI score rated by its users and customers.
University of Washington Customer Satisfaction (CSAT)
University of Washington Customer Satisfaction (CSAT) Score
100 / 100
University of Washington has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
University of Washington Customer Service
5/5
University of Washington has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About University of Washington's Customer Service
Address
4300 Roosevelt Way NE, Seattle, WA 98195
Website
http://www.washington.edu
Phone Number
(206) 543-2100
University of Washington's Social Links
University of Washington as an Employer
4.3/5
University of Washington has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
CEO of University of Washington
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
University of Washington scored a 100 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of University of Washington would recommend the brand to a friend. ENPS measures how likely University of Washington employees would recommend working at University of Washington to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 43% | Promoters |
|---|---|
| 32% | Passive |
| 25% | Detractors |
