-100
NPS
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Brand Page
Univest Corporation of Pennsylvania
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About Univest Corporation of Pennsylvania's Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Univest Corporation of Pennsylvania NPS
Univest Corporation of Pennsylvania's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Univest Corporation of Pennsylvania's customers would recommend using the product based on a scale of -100 to 100.
Univest Corporation of Pennsylvania Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Univest Corporation of Pennsylvania NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Mar 2025 -100 | Mar 2025 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Univest Corporation of Pennsylvania Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Univest Corporation of Pennsylvania users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Univest Corporation of Pennsylvania Product Quality
1.5/5
Univest Corporation of Pennsylvania has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Univest Corporation of Pennsylvania Product Information
Univest Corporation of Pennsylvania’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.univest.net
Univest Corporation of Pennsylvania Pricing
Univest Corporation of Pennsylvania ROI & Value For Money
1.5/5
Univest Corporation of Pennsylvania has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Univest Corporation of Pennsylvania Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Univest Corporation of Pennsylvania Customer Service
1.5/5
Univest Corporation of Pennsylvania has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Univest Corporation of Pennsylvania's Customer Service
Website
http://www.univest.net
