-100
NPS
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Brand Page
Univita Health
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About Univita Health's Brand
Univita Health provides home-based care management programs to improve patient outcomes and lower health care costs.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Univita Health NPS
Univita Health's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Univita Health's customers would recommend using the product based on a scale of -100 to 100.
Univita Health Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Univita Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Univita Health Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Univita Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Univita Health Product Quality
1.5/5
Univita Health has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Univita Health's overall Product Quality score rated by its users and customers.
Univita Health Product Information
Univita Health’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://univitahealth.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Healthcare
Univita Health Pricing
Univita Health ROI & Value For Money
1.5/5
Univita Health has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Univita Health's overall ROI score rated by its users and customers.
Univita Health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Univita Health Customer Service
1.5/5
Univita Health has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Univita Health's overall Customer Service score rated by its users and customers.
About Univita Health's Customer Service
Address
11000 Prairie Lakes Drive, Suite 600, Eden Prairie, MN
Website
http://univitahealth.com
Phone Number
754-260-9100
