0
NPS
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UniWorld Group
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About UniWorld Group's Brand
"UniWorld Group is an advertising agency that specializes in advertising, brand development, and marketing services."
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3.5/5
Pricing
1.5/5
Customer Service
UniWorld Group NPS
UniWorld Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether UniWorld Group's customers would recommend using the product based on a scale of -100 to 100.
UniWorld Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
UniWorld Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Nov 2024 -33 | Nov 2024 | -33 |
Apr 2026 0 | Apr 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UniWorld Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of UniWorld Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
UniWorld Group Product Quality
4.5/5
UniWorld Group has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UniWorld Group's overall Product Quality score rated by its users and customers.
UniWorld Group Product Information
UniWorld Group’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.uwginc.com/
- Company Size
- 51-200 Employees
Industry
Tech
Media
UniWorld Group Pricing
UniWorld Group ROI & Value For Money
3.5/5
UniWorld Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UniWorld Group's overall ROI score rated by its users and customers.
UniWorld Group Customer Satisfaction (CSAT)
UniWorld Group Customer Satisfaction (CSAT) Score
33 / 100
UniWorld Group has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UniWorld Group Customer Service
1.5/5
UniWorld Group has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock UniWorld Group's overall Customer Service score rated by its users and customers.
About UniWorld Group's Customer Service
Address
Landers, CA
Website
http://www.uwginc.com/
UniWorld Group as an Employer
3.2/5
UniWorld Group has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
UniWorld Group scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of UniWorld Group would recommend the brand to a friend. ENPS measures how likely UniWorld Group employees would recommend working at UniWorld Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
